Survivor Services Intake Coordinator

New Orleans Family Justice Center; New Orleans (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

The New Orleans Family Justice Center seeks an Intake Specialist to manage the intake process, conduct interviews with survivors of domestic violence, sexual assault, stalking, or human trafficking, and troubleshoot service delivery within NOFJC.

The role requires trauma-informed, empathetic approach, strong communication, teamwork, and the ability to adapt to changing needs; 40 hours training in first year, 30 yearly thereafter.

Qualifications

• Bachelor’s Degree or Related Field strongly preferred.
• 2–5 years of experience in a similar position with multitasking.
• Excellent communication and organizational skills required.

Responsibilities

• Conceptualize, develop and organize client information for NOFJC intake process.
• Collaborate with staff/provider on a daily basis to meet the needs of survivors.
• Assist survivor in completing intake form, safety plan and lethality assessment.
• Explain to the survivor services and resources available.
• Connect the survivor to appropriate service provider.
• Attends partners meeting.
• Holds strict confidentiality of all clients and visitors at all times.
• Completes 40 hours of domestic violence and sexual assault training provided by the NOFJC within the first year of employment.
• Completes 30 hours of ongoing training each year of domestic violence and sexual assault after the first full year of employment.
• Works as a team member with partnering agencies of the NOFJC.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Trauma-informed approach

Confidentiality

Education

Bachelor’s Degree or Related Field

Job description

The New Orleans Family Justice Center seeks an Intake Specialist to manage the intake process, conduct interviews with survivors of domestic violence, sexual assault, stalking, or human trafficking, and troubleshoot service delivery within NOFJC.

The role requires trauma-informed, empathetic approach, strong communication, teamwork, and the ability to adapt to changing needs; 40 hours training in first year, 30 yearly thereafter.