Survey and Reporting Manager

ILHeadStart; Cullowhee (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

A regional higher education institution is seeking a Survey and Reporting Manager to support institutional survey research and compliance activities. This role involves overseeing survey administration, managing data integrity, and translating complex data into actionable insights. The ideal candidate will have a relevant Bachelor’s degree, 3-5 years of experience, and knowledge of survey design and data governance. Located in Cullowhee, NC, this full-time position offers an opportunity to contribute to strategic decision-making at the University.

Qualifications

• 3-5 years of experience in institutional research, survey administration, or data analysis.
• Experience as a Qualtrics Brand Administrator preferred.
• Proficiency with relational databases and analytical tools.
• Master's degree with quantitative coursework preferred.
• Experience as a Qualtrics Brand Administrator or advanced enterprise user preferred.
• Experience coordinating IPEDS reporting and benchmarking surveys.
• Proficiency with SQL, SAS, Tableau, Power BI.

Responsibilities

• Manage enterprise survey settings and user support.
• Lead administration of Student Course Surveys.
• Coordinate and submit external reports and benchmarking surveys.
• Act as IPEDS keyholder and coordinate with UNC System data unit.
• Prepare external reports and benchmarking surveys with accuracy and compliance.
• Integrate data from Banner and Qualtrics to support institutional effectiveness.
• Develop dashboards and visualizations to communicate findings to diverse audiences.

Skills

Survey design

Data analysis

Data governance

Qualtrics administration

Visualization tools

Stakeholder engagement

Education

Bachelor's degree in a related field

Master's degree in a related field

Tools

Qualtrics

SQL

SAS

Tableau

Power BI

Job description

Survey and Reporting Manager

Post Date: 3/19/2026
Expiration Date: 6/17/2026

The Office of Institutional Planning and Effectiveness (OIPE) at Western Carolina University invites applications for a twelve-month, full-time Survey and Reporting Manager. This EHRA Non-Faculty position provides high-level technical, analytical, and consultative support for institutional survey research, external reporting, and compliance activities that inform planning, accreditation, accountability, and strategic decision-making across the University. The Survey and Reporting Manager serves as the University’s Qualtrics Brand Administrator, IPEDS Keyholder, and lead survey researcher, overseeing enterprise survey administration, student course surveys, and recurring external and benchmarking surveys. This role translates complex data into clear, actionable insights for campus leadership and stakeholders.

Key Responsibilities

• Serve as the Qualtrics Brand Administrator, managing enterprise survey settings, security, templates, and user support.
• Provide expert consultation on survey methodology, design, administration, analysis, and reporting for faculty, staff, and administrators.
• Lead the centralized administration of Student Course Surveys, including scheduling, data integrity, and reporting.
• Serve as the IPEDS keyholder, working in partnership with the UNC System’s data unit to submit required IPEDS data.
• Coordinate and submit external reports and benchmarking surveys, ensuring accuracy, consistency, and compliance with federal, state, system-level, and accreditation requirements.
• Integrate and analyze data from multiple institutional systems (e.g., Banner, Qualtrics) to support institutional effectiveness, program review, and strategic initiatives.
• Develop dashboards, reports, and visualizations that communicate findings to technical and non-technical audiences.

Skills and Qualifications

• Minimum Qualifications: Bachelor's degree in a related field (e.g., Statistics, Social Sciences, Educational Research, Data Science, Information Systems), or an equivalent combination of education and experience.
• 3-5 years of progressively responsible experience in institutional research, survey administration, data analysis, or a closely related field, preferably in higher education.
• Demonstrated knowledge of survey design, data governance, and confidentiality standards.
• Preferred Qualifications: Master's degree in a related field with coursework in quantitative research methods or statistics.
• Experience as a Qualtrics Brand Administrator or advanced enterprise user.
• Experience coordinating IPEDS reporting and/or recurring external or benchmarking surveys.
• Proficiency with relational databases and analytical or visualization tools (e.g., SQL, SAS, Tableau, Power BI).

Additional Information

For more information or to apply: https://jobs.wcu.edu/postings/33371
Application Review: Open until filled; review begins April 20, 2026

Western Carolina University is a comprehensive rural and regional institution serving more than 11,000 students and is part of the University of North Carolina System. Located in Cullowhee, NC, WCU’s campus is nestled in the Blue Ridge Mountains, offering an exceptional quality of life with access to outdoor recreation, a vibrant arts community, and nearby metropolitan areas including Asheville, Greenville, Knoxville, Charlotte, and Atlanta.

Western Carolina University is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Employer and Contact

Employer: Western Carolina University
Contact: Tim Metz
Email: [e-mail]