Surveillance Tech - Day Shift

Rural King; Mattoon (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Centers of Excellence with Barnes-JewH

15% Associate Discount

SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

YMCA Family Membership

Job summary

Rural King in Mattoon, IL is seeking a Surveillance Technician to protect assets and support loss prevention efforts across locations. You will monitor cameras, review footage, assist staff with security systems, and help ensure accurate incident reporting.

The role emphasizes strong communication, customer-service mindset, and proactive collaboration with teams to uphold Rural King’s values and security standards.

Qualifications

• At least 1 year of surveillance experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proven track record of consistently producing error-free work and meeting quality standards.
• Experience efficiently allocating time and resources to meet competing demands and deadlines.
• Strong communication and persuasive skills to negotiate and influence stakeholders at various levels in the organization.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.

Responsibilities

• Monitor camera systems for occurrences of theft, productivity issues, and security policy violations.
• Assist Rural King associates with the use of the camera systems and reviewing video.
• Use specialized reports to review financial transactions to identify discrepancies in a retail environment.
• Maintain the alarm listing for all Rural King locations and assist associates in accessing their alarm.
• Ensure communication with store personnel and increase awareness around Rural King Loss Prevention Initiatives.
• Conduct package checks of associates leaving the Store Support Center.
• Maintain accurate records and reports on daily security incidents.

Skills

Surveillance experience

Interpersonal skills

Customer service

Verbal communication

Written communication

Time management

Problem solving

Attention to detail

Tools

Microsoft Office Suite

Job description

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

Responsibilities

What You’ll do

As a Surveillance Technician you will be utilizing technology and thinking critically to provide security for Rural King’s assets.

• Make a meaningful impact and drive positive change in the lives of our customers and the communities we serve.
• Monitor camera systems for occurrences of theft, productivity issues, and security policy violations.
• Assist Rural King associates with the use of the camera systems and reviewing video.
• Use specialized reports to review financial transactions to identify discrepancies in a retail environment.
• Maintain the alarm listing for all Rural King locations and assist associates in accessing their alarm.
• Ensure communication with store personnel and increase awareness around Rural King Loss Prevention Initiatives.
• Conduct package checks of associates leaving the Store Support Center.
• Maintain accurate records and reports on daily security incidents.
• Support stores and customers with questions about store policies.
• Review video footage of significant events and provide details to management, human resources, and/or law enforcement.
• Maintain a level of confidentiality when dealing with and sensitive information pertaining to Rural King or it’s Associates.
• Be part of a team that celebrates achievements, promotes teamwork, and recognizes individual contributions.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• At least 1 years of surveillance experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proven track record of consistently producing error-free work and meeting quality standards.
• Experience efficiently allocating time and resources to meet competing demands and deadlines.
• Strong communication and persuasive skills to negotiate and influence stakeholders at various levels in the organization.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Ability to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $15.25 - $18.00 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.