Surveillance Team Lead — Casino Security & CCTV

Live! Casino & Hotel Louisiana; Bossier City (LA); Ibrido; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Live! Casino & Hotel Louisiana in Bossier City is seeking a Surveillance Supervisor to lead the surveillance team and protect casino assets through CCTV monitoring.

You will supervise staff, oversee reports, and ensure compliance with gaming regulations. This role requires at least four years of casino surveillance experience with two years in a supervisory capacity, the ability to work in an alcohol and smoke-heavy environment, and strong English communication and customer service skills.

Competenze

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.
• Excellent customer service skills.

Mansioni

• Observe all activities of guests and team members on the casino floor via the closed circuit television system for violations of regulations and company policies.
• Observe casino areas for safety hazards to protect guests and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Supervise department staff on procedures for protecting casino assets and internal controls.
• Assist in scheduling and training of staff.
• Thorough working knowledge of all Table Games.
• Thorough working knowledge of all gaming and non-gaming departments.
• Report all violations and suspicious activity to management.
• Review surveillance department actions and processes with Surveillance Management.
• Meet with departmental management and leaders as necessary.
• Other duties as assigned.

Conoscenze

CCTV systems

English literacy

Customer service

Formazione

High school diploma or GED

Strumenti

CCTV hardware

Descrizione del lavoro

Live! Casino & Hotel Louisiana in Bossier City is seeking a Surveillance Supervisor to lead the surveillance team and protect casino assets through CCTV monitoring.

You will supervise staff, oversee reports, and ensure compliance with gaming regulations. This role requires at least four years of casino surveillance experience with two years in a supervisory capacity, the ability to work in an alcohol and smoke-heavy environment, and strong English communication and customer service skills.