External Job Title Surveillance Supervisor - Bossier City

Live! Casino & Hotel; Bossier City (LA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Live! Casino & Hotel Louisiana in Bossier City is seeking a Surveillance Supervisor to lead the surveillance team and protect casino assets through CCTV monitoring.

You will supervise staff, oversee reports, and ensure compliance with gaming regulations. This role requires at least four years of casino surveillance experience with two years in a supervisory capacity, the ability to work in an alcohol and smoke-heavy environment, and strong English communication and customer service skills.

Qualifications

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.
• Excellent customer service skills.

Responsibilities

• Observe all activities of guests and team members on the casino floor via the closed circuit television system for violations of regulations and company policies.
• Observe casino areas for safety hazards to protect guests and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Supervise department staff on procedures for protecting casino assets and internal controls.
• Assist in scheduling and training of staff.
• Thorough working knowledge of all Table Games.
• Thorough working knowledge of all gaming and non-gaming departments.
• Report all violations and suspicious activity to management.
• Review surveillance department actions and processes with Surveillance Management.
• Meet with departmental management and leaders as necessary.
• Other duties as assigned.

Skills

CCTV systems

English literacy

Customer service

Education

High school diploma or GED

Tools

CCTV hardware

Job description

External Job Title

Surveillance Supervisor - Bossier City

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

Supervise Surveillance Team Members as well as observing and protecting casino assets via CCTV.

Responsibilities

Where You'll Make an Impact:

• Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.
• Assist in scheduling and training of staff.
• Thorough working knowledge of all Table Games.
• Thorough working knowledge of all gaming and non-gaming departments.
• Report all violations and suspicious activity to management.
• Review surveillance department actions, personnel and processes with Surveillance Management.
• Meet with departmental management and leaders as necessary.
• Other duties as assigned.

Skills to Help You Succeed:

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.

Excellent customer service skills.

Qualifications

Must-Haves:

• A high school diploma or GED equivalent is preferred.
• Must be 21 years or older
• Minimum of four (4) year’s work experience in casino surveillance with at least two (2) years as a Supervisor or above.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.

Stand and walk 30% of the time