Surveillance Systems Technician

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 29,000 - 33,000; Full time

Job summary

Gila River Resorts & Casinos is seeking a surveillance technician to maintain CCTV, CATV, multimedia systems, lighting, and access control across casino locations. The role involves CAD and related software/hardware, ensuring guest safety and high service standards.

The candidate should have an HS diploma, electronics or surveillance experience, and the ability to pass background and drug tests. Strong communication and teamwork are essential.

Qualifications

• This role requires a high school diploma or equivalent and preference for electronics or casino surveillance experience.
• Experience with CCTV, CATV, multimedia, access control systems, CAD, and related software/hardware is preferred.
• Must pass pre-employment drug/alcohol test and background checks.

Responsibilities

• Maintain CCTV, CATV, multimedia, staging and lighting, and access control systems to support surveillance operations.
• Install and troubleshoot low voltage electronic systems and related equipment per department standards.
• Promote excellent guest service and ensure safety during surveillance equipment installation.
• Coordinate with guests and team members to resolve equipment malfunctions and maintain uptime.
• Adhere to enterprise policies, procedures, and regulatory requirements relevant to surveillance duties.

Skills

Electronics experience

CCTV knowledge

CAD (Computer Aided Design)

Two-way communications

General maintenance

Guest service

Communication skills

Education

High School Diploma or equivalent

Tools

Surveillance systems

Job description

Closing Date: August 21st, 2026 at 4:00 PM

Pay Rate: $21.00 per hour

This positionis responsible to carry out technical surveillance department strategies related to electronic systems, maintaining Closed Circuit Television (CCTV), Cable Television (CATV), multimedia, staging and lighting, audio, public address, access control system, two-way communication equipment, Computer Aided Design (CAD) and encompassing software and hardware related applications, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Resolves equipment malfunctions as documented and in compliance with the state gaming compact.
• Carries out departmental low voltage system installations, including but not limited to: system installations, input on system design of the CCTV, CATV/Multimedia, staging and lighting, access control system, two-way communication system, Computer Aided Design (CAD), and other electronic equipment required by the surveillance section.
• Ensures guest safety and provides excellent guest service when installing surveillance equipment at casino locations.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent required.
• Experience in electronics or casino surveillance which involved installation, repair, preventive maintenance and troubleshooting of CCTV digital equipment preferred.
• Knowledge and skill in general regarding CCTV, CATV, Multimedia, Access Control system, staging and lighting, Two-Way Communications, Computer Aided Design (CAD) and computer maintenance preferred.
• Must pass a pre-employmentdrug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.