Surveillance Supervisor - Maryland

Live! Casino & Hotel; Hanover (MD); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Comprehensive health benefits

On-site wellness center

Tuition reimbursement

Free parking

Discounted meals

Employee discounts

Job summary

Live! Casino & Hotel in Hanover, Maryland is seeking a Surveillance Supervisor to lead a team responsible for real-time monitoring, safety, and regulatory compliance across gaming spaces.

The role oversees CCTV operations, incident reporting, staff training, and collaboration with management to maintain a fair, secure environment for guests and team members.

This full-time position offers strong benefits and growth opportunities in a fast-paced, high-energy casino setting.

Qualifications

• High school diploma or GED preferred.
• Minimum 4 years in casino surveillance with at least 2 years in a supervisory role.
• Must obtain Maryland license as required by the Maryland Lottery and Gaming Control Agency.

Responsibilities

• Observe activities on the casino floor via CCTV for violations and regulatory compliance.
• Monitor safety hazards in casino, atrium, and parking areas to protect guests and staff.
• Operate monitor room equipment and generate proper reports.
• Supervise department staff on procedures for protecting assets and maintaining internal controls.
• Assist in scheduling and training of staff.
• Maintain thorough knowledge of Table Games and all gaming/non-gaming departments.
• Report all violations to management and escalate as needed.
• Review department actions with Surveillance Management and leadership.
• Meet with departmental management as necessary.

Skills

CCTV knowledge

English proficiency

Customer service

Education

High school diploma or GED

Job description

Min Compensation

USD $45,576.00/Yr.

Max Compensation

USD $62,863.00/Yr.

Overview

Why We Need Your Talents:

The Surveillance Supervisor plays a critical role in safeguarding the integrity, security, and operational excellence of Live! Casino & Hotel by leading a team of Surveillance professionals dedicated to protecting guests, team members, and company assets. Your ability to oversee real‑time monitoring, enforce regulatory and internal control standards, and guide team members with clarity and professionalism ensures a safe, compliant, and fair gaming environment. Through vigilant observation, decisive leadership, and a commitment to upholding the highest levels of accountability, you help maintain a trustworthy atmosphere that reflects the values and expectations of the Live! brand.

Responsibilities

Where You'll Make an Impact:

• Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed-circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guests and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.
• Assist in scheduling and training of staff.
• Thorough working knowledge of all Table Games.
• Thorough working knowledge of all gaming and non-gaming departments.
• Report all violations and suspicious activity to management.
• Review surveillance department actions, personnel, and processes with Surveillance Management.
• Meet with departmental management and leaders as necessary.

Skills to Help You Succeed:

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.
• Excellent customer service skills.

Qualifications

Must Haves:

• A high school diploma or GED equivalent is preferred.
• Minimum of four (4) year’s work experience in casino surveillance with at least two (2) years as a Supervisor or above.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.
• Stand and walk 30% of the time
• Use of stairs and elevators

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.