Security Ambassador - Full-Time - Maryland

Live! Casino & Hotel; Hanover (MD); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Life Insurance & Disability

Retirement options

Paid Time Off

Tuition Reimbursement

On-site Wellness center

Career growth

Bonuses

Job summary

Live! Casino & Hotel is seeking a Security Ambassador to help maintain a safe, welcoming environment. You’ll greet guests, verify IDs, explain rules, and assist with inquiries while upholding hospitality standards.

Role involves responding to emergencies, handling disputes, and monitoring access across the property. Union environment; training and advancement opportunities available.

Qualifications

• High school diploma or GED preferred.
• 0–2 years security/guest service experience preferred.
• Must initiate the Guard Card process within 60 days of employment.
• Flexible with work schedule; extended hours possible.
• Must obtain and maintain license as mandated by the Maryland Lottery and Gaming Control Agency.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs at entry and verify age; refuse admission to under 21 or prohibited individuals.
• Explain casino and hotel rules and code of conduct.
• Interact professionally with guests and assist with directions and inquiries.
• Assist with disputes, intoxicated subjects, incidents, and traffic control; refer to management when needed.
• Notify supervisors of unusual events or incidents; respond to emergencies.
• Staff entrances; maintain visitor/vendor logs and monitor access.

Skills

Memo Writing

Telephone etiquette

Multitasking

De-escalation

Empathy

Customer Service

Driver's License

Time management

Situational awareness

Dexterity

Education

High school diploma or GED

Job description

Min Compensation

USD $19.00/Yr.

Max Compensation

USD $19.00/Yr.

Overview

Why We Need Your Talents:

The Security Ambassador plays a vital role in creating a safe, welcoming, and memorable experience for every guest and team member at Live! Casino & Hotel. As the eyes and ears of our property, you help maintain a secure environment while delivering warm, attentive, and friendly service throughout every corner of the casino. Your presence ensures guests feel comfortable, informed, and supported, whether you’re greeting them with a smile, offering assistance, or responding swiftly to situations as they arise. With constant movement and engagement across the floor, you help uphold the high standards of hospitality and safety that define the Live! brand—while building a strong foundation for your career through ongoing development and advancement opportunities.

Shift: Full Time to work either 3:00pm-11:30pm or 11:00pm-7:00am

Responsibilities

Where You'll Make an Impact:

• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items.
• Be able to explain the rules, regulations, and code of conduct for the casino and hotels.
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
• Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management.
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes.
• Respond to medical or fire emergencies, such as sick or injured guests.
• Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
• Monitor guest and team member passage in and out of restaurants and gaming areas.
• Control traffic congestion in the valet and parking areas.
• Write and investigate first reports of injury when applicable.
• Assist in transporting money, chips, tokens, and markers.
• Responsible for checking for and reporting safety hazards.
• Ensure the safety and security of all guests and team members.
• Other duties as assigned.

Skills to Help You to Succeed!

• Ability to read/write memos and reports.
• Ability to answer telephones in a professional manner.
• Ability to multitask.
• De-escalation skills.
• Ability to demonstrate empathy to patrons.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day-to-day activities and during an emergency.

Qualifications

Must-Haves:

• High school diploma or GED equivalent is preferred.
• Zero (0) to two (2) years’ experience in security with a focus on guest service is preferred.
• Must initiate the Guard Card process within 60 days of employment
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to lift up to 50 lbs.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

#indhigh