Surveillance Supervisor

hub-livech; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health coverage for staff and depend‑s

Free parking

Tuition reimbursement

Discounts on travel and entertainment

Job summary

Live! is seeking a Surveillance Supervisor to oversee team members and protect casino assets via CCTV. You will observe activities on the casino floor and in related areas, ensuring compliance with regulations and company policies.

The role requires knowledge of CCTV equipment, strong English literacy, and at least four years in casino surveillance with supervisory experience. Excellent customer service and the ability to train staff are essential.

Qualifications

• Must have knowledge of computers and CCTV equipment.
• Must be able to read/write in English.
• Excellent customer service skills.
• High school diploma or GED preferred.
• 4+ years casino surveillance experience with 2+ years in a supervisory role.

Responsibilities

• Observe all activities on casino floor, cage, change booths, and count rooms via CCTV.
• Monitor safety hazards in casino areas to protect guests and employees.
• Operate monitor room equipment.
• Prepare and file reports as needed.
• Supervise department staff on asset protection and internal controls.

Skills

Computers & CCTV knowledge

English literacy

Customer service

Education

High school diploma or GED

Tools

CCTV equipment

Job description

Overview

Why We Need Your Talents

Supervise Surveillance Team Members as well as observing and protecting casino assets via CCTV.

Responsibilities

Where You'll Make an Impact

• Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.


• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.


• Operate monitor room equipment.


• Complete proper reports and documentation as needed.


• Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.


• Assist in scheduling and training of staff.


• Thorough working knowledge of all Table Games.


• Thorough working knowledge of all gaming and non-gaming departments.


• Report all violations and suspicious activity to management.


• Review surveillance department actions, personnel and processes with Surveillance Management.


• Meet with departmental management and leaders as necessary.


• Other duties as assigned.

Qualifications

Skills You'll Need to Succeed

• Knowledge of computers and CCTV equipment.


• Must be able to read/write in the English language.


• Excellent customer service skills.

Great to Haves

• A high school diploma or GED equivalent is preferred.


• Minimum of four (4) year’s work experience in casino surveillance with at least two (2) years as a Supervisor or above.


• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents


• Free Basic Life Insurance


• Free Short Term & Long-Term Disability


• Retirement Savings with Company Match


• Generous Bonus Structure


• Annual Merit/Goal Based Pay Increases


• Leadership Skills Development & Mentorship Programs


• Tuition Reimbursement


• Free parking


• Free food and discounted meals


• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Must be able to sit for long periods of time.


• Must be able to work in a confined space with low lighting.


• Must be able to lift and/or carry up to 30lbs.


• Must have excellent vision and hearing.


• Must be able to grasp, handle, and reach with hands and fingers.


• Stand and walk 30% of the time.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.


• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.


• You will work in an environment where smoking is allowed.