Surveillance Supervisor - Omaha

WarHorse Gaming; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Day 1 Vesting & Company Match

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming in Omaha is looking for a Surveillance Supervisor to oversee and ensure compliance with gaming regulations. The role involves leading a team in monitoring casino operations through advanced systems.

Ideal candidates will have a high school diploma, two years of casino surveillance experience, and strong leadership skills. This position offers various benefits including medical coverage and a 401K plan.

Qualifications

• Must be 21 years or older.
• Two years’ experience in the casino surveillance field.
• One year of management experience in the gaming industry preferred.

Responsibilities

• Oversee daily surveillance operations on the day shift.
• Ensure compliance with gaming regulations.
• Lead and monitor the surveillance team.

Skills

Organizational skills

Analytical skills

Leadership skills

Communication

Attention to Detail

Education

High school diploma or GED

Gaming License

Tools

Microsoft Office Suite

Job description

Surveillance Supervisor

WarHorse Gaming Omaha is seeking a highly motivated and detail-oriented Surveillance Supervisor to oversee daily surveillance operations on the day shift. This role is responsible for protecting company assets, ensuring compliance with gaming regulations, and leading a team in monitoring casino operations through advanced surveillance systems.

Essential Job Functions / Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Monitors to ensure overall coverage required by gaming regulations.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises, and prepares reports relating to any incident that is reported.
• Advises and implements any and all changes passed down from Surveillance management.
• Assists department management to ensure coaching and counseling and other personnel related matters are being handled appropriately.
• Assists in facilitating team member performance reviews.
• Monitors the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
• Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments. Reports all observed violations of gaming regulations to the Surveillance Shift Manager and Surveillance Manager in accordance with department standard operating procedures, ensuring compliance and enforcement of all applicable NRGC gaming regulations and internal controls.
• Performs player evaluations while furthering knowledge of surveillance operations.
• Participates in any court actions relating to gaming violations in order to represent facts obtained by department.
• Implements approved policies and procedures.
• Responds to surveillance management and regulatory requests. Responds to requests of all other departments when applicable and necessary.
• Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security. Documents findings from these observations.
• Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity.
• Performs other tasks as assigned.

Job Specifications

• Must be 21 years or older.
• High school diploma/ GED or equivalent experience required.
• Two (2) years’ experience in the casino surveillance field, with one (1) year of management/supervisory experience in the gaming industry preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to perform basic math, English composition skills, and computer functions.
• Knowledge of all table games preferred.
• Knowledge of slot machine usage and operation preferred.
• Knowledge of casino operations and gaming operations required.
• Knowledge of and enforcement of all gaming laws and regulations.

Core Competencies

• Communication
• Analytical and Critical Thinking
• Teamwork Orientation
• Attention to Detail
• Problem Solving/AnalysisRisk Assessment
• Threat Assessment
• Trust/Integrity
• Initiative
• Decision Making
• Stress Management/Composure

Benefits

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

Travel Requirements

Travel is not required for this position.

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.

Certification Requirements

Ability to secure and maintain NE Gaming License.

Equal Opportunity Employer

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.