Surveillance Officer I

Viejas Casino & Resort; California; On-site; USD 42,000 - 65,000; Full time

Job summary

The Viejas Casino & Resort is seeking a Surveillance Officer I to monitor all areas of the property, closely observe target games, staff and customers, and uphold the highest standards of integrity in gaming operations. You will operate surveillance equipment, generate reports, support investigations, and maintain detailed records to safeguard tribal assets and guest safety.

Requirements include a high school diploma or GED and 0 to 1 year of related experience, basic computer skills, and strong

Qualifications

• High school diploma or GED required.
• Knowledge of all casino games and surveillance techniques.
• Basic computer skills and familiarity with MS Word and Excel desirable.
• Good written, verbal and interpersonal skills.

Responsibilities

• Monitors all areas of the property and closely observes target game, team member and customer to ensure compliance with laws, regulations and internal controls.
• Answers and initiate telephone calls concerning casino floor operations and inquires for assistance.
• Answers radio communications concerning floor operations and inquiries for assistance.
• Monitors radio traffic for situations that may require surveillance intervention or action.
• Advises on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual.
• Conducts surveillance on all cash operations, theft, loss, or violations of the integrity of gaming.
• Operates surveillance-related equipment and reports malfunctions or necessary repairs to supervisory staff.
• Assists management and the investigator with surveillance operations plans to prevent theft, loss, or integrity of gaming.
• Observes and reports on matters, as directed, concerning gaming and maintaining casino integrity.
• Generates reports, documents, and videos concerning observed casino operations discrepancies.
• Conducts video reviews to verify payouts, and incidents upon request.
• Conducts audits and assists with investigative reviews of activities as assigned.
• Provides surveillance video to casino management who request to review activities in their area.
• Maintains surveillance records and logs for documentation purposes.
• Keeps current on policies and procedures concerning surveillance, gaming and casino operations, including internal control, federal, state, tribal regulations and compact requirements.
• Performs all other related and compatible duties assigned.

Skills

Surveillance

Attention to detail

Written communication

Interpersonal skills

Problem solving

Team awareness

Education

High school diploma or GED

Tools

MS Word

Excel

Telecommunications

Job description

Job Summary

The Surveillance Officer I is responsible for monitoring all areas of the property and closely observes a target game, team member or customer. Assures a high standard of integrity and honesty in all casino gaming operations and related support services. Protects Tribal assets and help ensure the safety and welfare of patrons and team members.

Job Description

• Monitors all areas of the property and closely observes target game, team member and customer to ensure compliance with laws, regulations and internal controls.
• Answers and initiate telephone calls concerning casino floor operations and inquires for assistance.
• Answers radio communications concerning floor operations and inquiries for assistance.
• Monitors radio traffic for situations that may require surveillance intervention or action.
• Advises on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual.
• Conducts surveillance on all cash operations, theft, loss, or violations of the integrity of gaming.
• Operates surveillance-related equipment and reports malfunctions or necessary repairs to supervisory staff.
• Assists management and the investigator with surveillance operations plans to prevent theft, loss, or integrity of gaming.
• Observes and reports on matters, as directed, concerning gaming and maintaining casino integrity.
• Generates reports, documents, and videos concerning observed casino operations discrepancies.
• Conducts video reviews to verify payouts, and incidents upon request.
• Conducts audits and assists with investigative reviews of activities as assigned.
• Provides surveillance video to casino management who request to review activities in their area.
• Maintains surveillance records and logs for documentation purposes.
• Keeps current on policies and procedures concerning surveillance, gaming and casino operations, including internal control, federal, state, tribal regulations and compact requirements.
• Performs all other related and compatible duties assigned.
• Does not provide supervision to others.
• High school diploma or general education degree (GED) required.
• 0 to 1 years related experience and/or training or equivalent combination of education and experience.
• Knowledge of all casino games and surveillance techniques.
• Basic knowledge of computer skills, MS Word and Excel and Telecommunications is desirable.
• Good written, verbal and interpersonal skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Basic mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.