Surveillance Shift Manager

Resorts World NYC; Village of Monticello (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Resorts World NYC is seeking a Shift Manager Surveillance to lead surveillance staff across shifts, ensure compliance with gaming regulations, and maintain accurate reporting for security and asset protection. The role requires managing schedules, supervising personnel, and coordinating surveillance activities within gaming operations.

The ideal candidate has 3+ years of supervisory experience in gaming, a NYSGC license, and fluent English.

Qualifications

• Bachelor’s Degree in related field preferred.
• Five (5) years’ experience in the casino surveillance field.
• Three (3) years of management/supervisory experience in the gaming industry required.
• Must be able to obtain and maintain the license through the New York State Gaming Commission.
• Knowledge of all table games preferred.
• Knowledge of casino operations and gaming operations required.
• Fluency in English required.

Responsibilities

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises and prepares reports relating to any incident that is reported.
• Advise and implement any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Coordinates day-to-day activities related to surveillance of gaming, simulcast and cash-handling areas.
• Maintains records on department activities and makes appropriate reports during assigned shift.

Skills

Organizational under pressure

Strong communication

Problem solving & multitasking

Basic computer skills

Education

Bachelor’s Degree in related field

Tools

NYSGC gaming license

Job description

The Shift Manager Surveillance is responsible for the management of employees and daily tasks within certain shifts of the surveillance department to ensure overall compliance and secure and protect Company assets; and for maintaining and submitting accurate surveillance reports during assigned shift to the appropriate personnel.

Essential Functions:

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises and prepares reports relating to any incident that is reported.
• Advise and implement any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and cash- handling areas, including the audio-visual taping of count room operations.
• Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Reviews tapes associated with all aspects of the operation.
• Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State regulations and internal controls.
• Performs player evaluations while furthering knowledge of surveillance operations.
• Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Implements approved policies and procedures.
• Protects the company assets.
• Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Essential Requirements:

• Ability to remain organized in a pressure situation
• Ability to input and access information into a computer
• Skill in establishing and maintaining effective working relations with staff
• Problem solving, administrative, multi-tasking, organization and prioritization skills
• Strong communication skills
• Knowledge of and enforcement of all gaming laws and regulations
• Must have computer knowledge

Knowledge/Work Experience:

• Must be 21 years or older
• Bachelor’s Degree in related field preferred
• Five (5) years’ experience in the casino surveillance field
• Three (3) years of management/supervisory experience in the gaming industry required
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
• Knowledge of all table games preferred
• Knowledge of casino operations and gaming operations required

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.

Ability to basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged sitting during the shift.

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.