Casino Surveillance Operator: Real-Time Security & Insights

PENN Entertainment, Inc.; Bossier City (LA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PENN Entertainment is seeking a surveillance security professional in Louisiana to monitor activities across the gaming areas, ensuring safety and compliance. You will observe for violations and suspected theft, operate the monitor room and SiS System, and document irregular activity across the casino.

The role requires a High School Diploma or equivalent and eligibility to obtain a LA gaming license, with the ability to work in a fast-paced, high-noise casino environment.

Qualifications

• High School Diploma or equivalent.
• Must be able to obtain LA gaming license.
• Ability to tolerate second-hand smoke, noise, and bright lights.

Responsibilities

• Oversee physical and video surveillance of customers and employees in gaming and money handling areas.
• Observe and report gaming violations and thefts of company property.
• Operate monitor room equipment and SiS System to ensure security of assets and funds.

Skills

Surveillance operations

Security monitoring

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Tools

SiS System

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

General Accountabilities:

Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. Observes and reports all gaming violations and/or thefts of company property. Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.

Requirements

Qualifications:

High School Diploma or equivalent. Previous surveillance, security, law enforcement, and or corrections experience is a plus but not required. Must be able to obtain LA gaming license. Must be able to learn, comprehend, and maintain fundamental knowledge of the surveillance department. Ability to tolerate second-hand smoke, noise, and bright lights. Ability to work at a fast pace in often crowded/noisy environment.