Surveillance Operator - Surveillance

170 815 Entertainment, LLC; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a dedicated Surveillance Officer to monitor the casino floor, parking lot, back-of-house areas, and related spaces using complex electronic and video equipment. You will document observations and ensure compliance with gaming regulations, while upholding guest relations and safety standards.

The role requires high school education, 1+ year in security or gaming-related positions, and the ability to obtain required licenses.

Qualifications

• High school education is required; 1+ year in security or gaming-related positions preferred.
• Analytical, observational, organizational and communication skills are essential.
• Must be able to obtain and maintain licenses/certifications per regulations; pass background checks.

Responsibilities

• Observe, monitor, and record all activity in the casino areas.
• Record events in table games, slots, cage, and soft count; maintain logs.
• Understand credit procedures and cash transaction reports; follow company procedures and regulations.
• Coordinate and respond to emergencies; notify management of irregularities.
• Promote responsible gaming and responsible alcohol service; escalate concerns as needed.

Skills

Analytical

Observational

Interpersonal skills

Communication

Team player

Education

High school diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:POSITION SUMMARY:The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations.ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Responsible for observing, monitoring, and recording all activity occurring in the casino area and record observations in writing as required.Record events in table games, slots, cage, soft count.Must have a working knowledge of credit procedures, cash transaction reports, company procedures and Regulatory Regulations.Perform duties in compliance with company standards and gaming regulations.Assist in the coordination and resolution of emergency situations.Responsible for disclosing irregularities, variances in procedures etc., observed during the performance of duties to the immediate attention of management.Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.Perform all other related and compatible duties as assigned.Perform work regularly and adheres to all Illinois Gaming Regulations.NON-ESSENTIAL JOB FUNCTIONSAttend seminars when needed.EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)This knowledge and these abilities are typically acquired through the completion of a high school education, minimum of one (1) or more years of experience in a Security-related field or gaming-related positions (Cage, Slot, Table Games or Audit) preferred. Analytical, observational, organizational, interpersonal and communication skills. Casino Surveillance or related surveillance experience is an asset.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.Must successfully pass background check.Must be twenty-one (21) years of age.Must be able to work holidays and weekends, as well as flexible shifts.Prior experience in the Gaming industry a plus.20/20 corrected vision is required.KNOWLEDGE OF:Computer applications.Blackjack, roulette, craps and other card games is preferred.ABILITY TO:Work overtime and/or change shifts on short notice.Get along with co-workers and work in a team environment in a small environment.Complete mental math quickly.The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.Pay Range:$15 - $20/