Surveillance Operator - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Healthcare and 401K

Free meals in employee dining room

Free parking

Wellness programs

Employee discounts

Professional development

Volunteer opportunities

Job summary

MGM Resorts International at MGM Springfield is seeking a Surveillance Operator to monitor CCTV, uphold safety, and document incidents. You will help ensure a fair, secure environment for guests and employees while upholding policies and laws.

The starting rate is $22.55 per hour, with benefits including medical, dental, vision, 401(k), free meals, and parking. The role requires a high school diploma or GED and 1+ year of experience.

Qualifications

• High school diploma or GED
• 1+ years of relevant experience

Responsibilities

• Operate CCTV technology to monitor casino activities and archive evidence
• Monitor all casino areas to deter fraud and enforce policies
• Review video footage and complete incident documentation
• Maintain knowledge of surveillance policies and procedures through training
• Coordinate with local authorities and assist law enforcement as needed
• Identify trends and anomalies by reviewing data from software applications
• Collaborate with leadership to maximize guest experience

Skills

1+ years of relevant experience

Education

High school diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the excitement at MGM Springfield as a Surveillance Operator, where you'll play a crucial role in fostering a collaborative environment that prioritizes outstanding service for guests and employees alike. Your responsibilities will include ensuring a fair, safe, and secure atmosphere by upholding company policies, procedures, and relevant laws, creating accountability across the board.

THE STARTING RATE:

$22.55 per hour

THE DAY-TO-DAY:

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

THE IDEAL CANDIDATE:

• Has a high school diploma or GED
• Has 1+ years of prior relevant experience

PERKS & BENEFITS:

• Healthcare, and 401K benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

The rate for this role is:

$22.55

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.