Surveillance Operator: Casino Security & Guest Experience

MGM Resorts International; Springfield (MA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Healthcare and 401K

Free meals in employee dining room

Free parking

Wellness programs

Employee discounts

Professional development

Volunteer opportunities

Job summary

MGM Resorts International at MGM Springfield is seeking a Surveillance Operator to monitor CCTV, uphold safety, and document incidents. You will help ensure a fair, secure environment for guests and employees while upholding policies and laws.

The starting rate is $22.55 per hour, with benefits including medical, dental, vision, 401(k), free meals, and parking. The role requires a high school diploma or GED and 1+ year of experience.

Qualifications

• High school diploma or GED
• 1+ years of relevant experience

Responsibilities

• Operate CCTV technology to monitor casino activities and archive evidence
• Monitor all casino areas to deter fraud and enforce policies
• Review video footage and complete incident documentation
• Maintain knowledge of surveillance policies and procedures through training
• Coordinate with local authorities and assist law enforcement as needed
• Identify trends and anomalies by reviewing data from software applications
• Collaborate with leadership to maximize guest experience

Skills

1+ years of relevant experience

Education

High school diploma or GED

Job description

MGM Resorts International at MGM Springfield is seeking a Surveillance Operator to monitor CCTV, uphold safety, and document incidents. You will help ensure a fair, secure environment for guests and employees while upholding policies and laws.

The starting rate is $22.55 per hour, with benefits including medical, dental, vision, 401(k), free meals, and parking. The role requires a high school diploma or GED and 1+ year of experience.