Surveillance Operator II - The Cosmopolitan

MGM Resorts; United States; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Wellness programs

Discounts on company services

Free meals in employee dining room

Free parking on and off shift

Health & income protection

Job summary

MGM Resorts International in Las Vegas is seeking a Surveillance Operator II to monitor casino activities using CCTV and VMS, ensuring a fair, safe, and secure gaming environment. You will generate incident reports and support multiple departments to uphold policies and regulations.

Key duties include leveraging facial recognition and access control, evaluating player behavior for security, and coordinating with Gaming Authority when required.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• 1+ years of prior relevant experience in Gaming and/or Surveillance preferred.
• Previous experience working in a similar resort setting preferred.

Responsibilities

• Operate CCTV and VMS to monitor casino activities and archive evidence.
• Proactively monitor casino areas to deter fraud and enforce policies.
• Complete incident reports for guest complaints, losses, or procedural errors.
• Maintain knowledge of gaming regulations and company policies through training.
• Operate facial recognition, license plate recognition, and access control systems.
• Evaluate players for security risks using game evaluation software.
• Collaborate with law enforcement as necessary and maintain confidentiality.
• Coordinate with partner departments to maximize guest experience.

Skills

Attention to detail

Team player

Strong observation

Customer service

Education

High School Diploma or GED

Tools

CCTV

VMS

Facial recognition

LPR systems

Access control

Game evaluation

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Surveillance Operator II contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

THE STARTING RATE:

$ 24.00 USD Hourly

THE DAY-TO-DAY:

• Operate various closed-circuit television (CCTV) technology and digital Video Management System (VMS) equipment to monitoring and review casino activities, download still images, archive audio & video evidence and monitor various systems for malfunctions.
• Proactively monitor all applicable casino areas and personnel including, but not limited to, Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Hybrid Table Games, Poker and Race & Sports Book to promote accountability with policies & procedures, identify suspicious activity, and deter fraud & theft both internally and externally.
• Proactively observe and review video then complete required written reports regarding specific incidents including but not limited to guest complaints, lost/missing property, procedure errors, risk management issues, player evaluations, theft, and variances. Share relevant information via email amongst sister properties as directed.
• Maintain and improve knowledge of gaming regulations, game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development. Actively participate in and complete assigned company and department training.
• Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems and access control systems as applicable.
• Perform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programs.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Collaborate with leadership and various partner departments to maximize guest experience.
• Monitor or assist in monitoring various non-gaming areas of property as directed.

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• 1+ Years of Prior Relevant Experience Gaming and/or Surveillance experience Preferred
• Previous experience working in a similar resort setting Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health \& Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12134.