Gaming Surveillance Operator

Acme; Boston (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Wellness program

Employee discounts on hotel/food

Free meals in employee dining room

Free parking on and off shift

Health & income protection

Job summary

Acme in Boston is seeking a surveillance associate to monitor casino activities using CCTV and VMS systems. You will review footage, download images, archive evidence, and report incidents with a focus on risk and integrity.

The role requires 21+ years old, a minimum of 6 months in gaming or surveillance, and strict confidentiality. On-site position with competitive benefits and opportunities for professional development.

Qualifications

• 6+ months gaming and/or surveillance experience.
• Must be 21 years of age or older.
• Attention to detail and written reporting.

Responsibilities

• Operate CCTV and VMS equipment to monitor casino activities and review footage.
• Download still images, archive audio and video evidence, and monitor for malfunctions.
• Proactively observe areas to deter fraud and ensure compliance with policies.
• Complete written incident reports for guest complaints, property issues, and rule violations.
• Testify in court as necessary and maintain confidentiality of surveillance operations.

Job description

THE DAY-TO-DAY:

Operate various closed-circuit television (CCTV) technology and digital Video Management System (VMS) equipment to monitor and review casino activities, download still images, archive audio & video evidence and monitor various systems for malfunctionsProactively monitor all applicable casino areas and personnel including, but not limited to, Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Hybrid Table Games, Poker and Race & Sports Book to promote accountability with policies & procedures, identify suspicious activity, and deter fraud & theft both internally and externallyProactively observe and review video then complete required written reports regarding specific incidents including but not limited to guest complaints, lost/missing property, procedure errors, risk management issues, player evaluations, theft, and variancesMaintain and improve knowledge of gaming regulations, game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development. Actively participate in and complete assigned company and department trainingPerform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programsIdentify trends and abnormalities by reviewing data through various software applications and investigating anomaliesCooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employeeCollaborate with leadership and various partner departments to maximize guest experience

THE IDEAL CANDIDATE:

6+ months gaming and/ or surveillance experienceHigh School Diploma or GEDMust be 21 years of age or older

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and moreFree meals in our employee dining roomFree parking on and off shiftHealth & Income Protection benefits (for eligible employees)Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community