Surveillance Operator (Day Shift)

Churchill Downs; Berlin (MD); On-site; USD 19,000 - 27,000; Full time

Job summary

Ocean Downs Casino in Berlin, MD is hiring for a Day Shift Surveillance Officer. The role pays $16.50 per hour and is full-time year-round, with benefits including medical, paid time off, and a 401k option. You’ll monitor CCTV, ensure regulatory compliance, and support a guest-focused security team.

The position requires a high school diploma or equivalent, the ability to obtain a Maryland Lottery license, and strong English communication in a fast-paced casino setting.

Qualifications

• High School Diploma or Equivalent Required.
• Must be able to obtain and maintain a Maryland State Lottery Agency license.
• Prior casino surveillance experience preferred.

Responsibilities

• Responds to calls requesting surveillance coverage.
• Monitors CCTV to observe, report and record violations and activities.
• Reports incidents timely to supervisors with detailed documentation.
• Prepares additional surveillance reports as needed.
• Performs tape reviews as assigned.
• Complies with state lottery regulations, internal controls, and company policies.
• Promotes customer relations and teamwork.

Skills

Casino surveillance

Vision 20/20

English communication

Written and verbal

Customer communication

Lottery license

Education

High School Diploma or Equivalent

Job description

Berlin, MD, US, 21811

Property: Ocean Downs Casino

Pay Range: 16.50

ABOUT OCEAN DOWNS CASINO

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth-empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

JOB SUMMARY

Please Note: This role is for our Day Shift (7:45 am - 3:45 pm) The pay for this position is $16.50 per hour. Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome overnight team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to calls requesting the need for surveillance coverage.
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities.
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• Prepares additional reports as needed.
• Conducts tape reviews as assigned.
• Responsible for compliance with State Lottery Regulations, Internal Controls and company Policies & Procedures.
• Promotes outstanding customer relations.
• Promotes honesty and trust amongst the team.
• Performs all other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Previous experience in casino surveillance preferred.
• Vision must be correctable to 20/20.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent Required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to sit for long periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

OCEAN DOWNS CASINO

OceanDowns has been delivering exceptional entertainment experiences in Maryland's Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.