Surveillance Operator

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

PENN Entertainment is seeking a Surveillance Associate to monitor and protect casino assets across gaming areas, ensuring compliance with regulations and procedures. The role involves maintaining logs, reporting irregular activity, and supporting security operations with the SiS system.

Candidates should have a High School Diploma, a background in video/electronics, and excellent communication skills in English.

Qualifications

• Excellent written and verbal communication skills.
• Fluent and literate in English.
• Thorough knowledge of casino operations and security.

Responsibilities

• Observe and report any gaming violations and thefts.
• Maintain video surveillance of the casino areas.
• Operate surveillance monitor room equipment and system (SiS).
• Maintain logs and write reports as required by policy.
• Ensure compliance with gaming regulations and company procedures.
• Respond to supervision requests and coordinate with other departments.

Skills

Communication skills

English fluency

Confidentiality

Organizational skills

Teamwork

Proactive / strategic thinking

Education

High School Diploma or equivalent

Tools

SiS System

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Observes and reports any and all gaming violations and/or thefts of company property.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds.
• Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required.
• Participates in court actions relating to gaming violations.
• Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.
• Maintains paper and video logs according to departmental and company procedures; writes reports as necessary.
• Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures.
• Reports and offers solutions for any area of vulnerability to loss from internal or external sources.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required.
• Background in video or electronics strongly preferred; prior casino and support service experience a plus.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Thorough knowledge of casino games and operations preferred.
• Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Highly organized and detail oriented.
• Vision correctable to 20/20 with normal color acuity.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer