Security Officer - FT

Hollywood Casino Toledo; Toledo (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Hollywood Casino Toledo is seeking a team member for security operations, focused on guest safety and harmonious operations across the property.

You will patrol, monitor for disturbances, escort money/chip transactions per regulations, and support other departments to help guests enjoy a safe gaming environment. A high school diploma, strong communication, and a valid driver's license are required; prior customer service is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience recommended.
• Ability to handle stressful situations with the public.
• Willingness to work in a noisy environment.
• Valid state driver's license required.

Responsibilities

• Maintain highly visible patrols to ensure a safe gaming environment.
• Escort money/chip transactions according to regulations.
• Monitor casino floor for minors and respond to disturbances and alarms.
• Assist other departments to serve guests more effectively.
• Adhere to Gaming Regulations and Internal Controls.
• Escort team members and visitors into sensitive areas with approval.
• Perform table fills/credits and drops.

Skills

Customer service

Verbal communication

Stress management

Public interaction

Multitasking

Mobility

Education

High School diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Seeking opportunities to always provide exceptional Red-Carpet Service to our guests
• Supporting property promotions and events
• Maintaining highly visible patrols to ensure a safe gaming environment
• Assuring quality support to other departments so they may serve our guests more effectively
• Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established Internal Controls
• Monitoring casino floor for minors
• Responding to disturbances, emergencies and alarms in the casino and throughout the property
• Maintaining public order and enforcing safety rules
• Performing table fills/credits
• Performing table game drops
• Performing Bill Validator drops
• Adhering to all Gaming Regulations and Internal Controls
• Escorting team members, visitors, vendors into sensitive areas with prior approval

BRING US YOUR BEST.

• High School diploma or equivalent
• Effective written and verbal communication
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment, which may be noisy
• Employing tact when dealing with difficult team members, guests or situations.
• Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations
• Run on level or graded surfaces, as well as up and down stairs
• Ability to effectively and efficiently move around all work areas, including walking and standing for long periods of time
• Must possess a valid state issued driver's license
• Ability to multi-task as required, officers cover a wide variety of different posts and work with all departments
• Physically mobile with reasonable accommodations, including the ability to push, pull, carry and lift to 35lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job related duties in varying work areas, such as confined spaces.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke
• Ability to adapt and adjust as necessary

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer