Surveillance Operations Monitor Field Training Officer

University of Southern California; Glendale (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Tuition assistance

Health insurance

403b retirement plan with USC match

Job summary

University of Southern California is seeking a Surveillance Operations Field Training Officer to provide comprehensive training, oversight and mentorship to surveillance monitors. The role includes designing orientation programs, guiding new staff, and supporting daily operations to maintain campus safety.

Responsibilities cover training program development, evaluation of trainee performance, coordination with supervisors, and ensuring compliance with laws and USC policies.

Qualifications

• High School or equivalent, combined experience/education as substitute for minimum education.
• At least 2 years of related work experience.
• At least 1 year as a USC Surveillance Operations Monitor.
• Valid CA Driver's License required; DMV Pull Notice System participation.
• Expert-level knowledge of CCTV systems and alarm monitoring.
• Operator experience in CCTV, license plate recognition, access control and alarm monitoring programs.

Responsibilities

• Designs and conducts training programs for Surveillance Operations staff; updates training needs.
• Performs Surveillance Observation Monitor functions to support campus safety.
• Implements innovative instruction methods and develops training materials.
• Coordinates operational activities and documents training progress.
• Observes and documents training-related issues; ensures compliance with laws and safety standards.
• Encourages a workplace culture aligned with USC Ethics.

Skills

CCTV systems

Alarm monitoring

License plate recognition

Access control systems

Emergency response judgement

Education

High School diploma or equivalent

Associate's degree preferred

Tools

Manitou

Genetec Security Desk

OnyxWorks

Job description

Join the Trojan Family: USC Department of Public Safety (DPS)

Title: Surveillance Operations Field Training Officer

About the Department

Team: DPS, one of the largest campus public safety departments in the United States and employs over 300 full time personnel.

What we do: We share in the university's ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC's spheres of influence are addressed.

Learn more: Visit our DPS Website to explore our mission in depth.

Job Summary:

Provide comprehensive training, oversight and mentorship to surveillance operations monitors. Design, coordinate and execute orientation programs and trainings with new staff members. Assist with in-service training for existing surveillance staff. Provide trainees with coaching, direction and guidance related to skills, knowledge and judgment required to perform daily operational activities during training period. Perform Surveillance Operations Monitor functions in assigned capacity, supporting the general safety of the university community. Collaborate with others to develop, coordinate, and facilitate surveillance training programs. Provide assessments and feedback regarding trainee performance.

Responsibilities Include:

• Designs, coordinates and conducts training programs for new Surveillance Operations staff members, and updates training needs for current staff. Provides coaching, direction and guidance to trainees. Demonstrates professional standards of conduct. Assists trainees with establishing job-related learning goals. Evaluates trainee performance based on field behavior. Advises and communicates with trainee's supervisors regarding issues, as needed. Reviews trainee readiness at the conclusion of the training period.
• Performs Surveillance Observation Monitor functions as assigned, supporting the general safety of the university community. Assists relevant law enforcement agencies in investigating criminal or suspicious activity, ensuring the appropriate use of security systems throughout investigation. Liaises with other university departments and students as required.
• Implements practical and innovative methods of instruction. Assists in the development, coordination, and facilitation of in-service training for current staff. Develops and updates training programs, as needed. Maintains professional currency
• Coordinates operational activities. Documents training progress (e.g., tracking training competencies for auditing purposes). Assesses effectiveness of training program. Prepares reports for supervisory staff reviews, as required.
• Observes, evaluates, and documents any training-related issues, performance deficiencies and work performance as specified in training materials. Ensures compliance with all applicable laws, policies, and safety standards. Ensures senior management and staff are informed in a timely manner of any legal, regulatory, and technology changes/updates which may affect operations.
• Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.

Minimum Requirements:

• High School or equivalent, combined experience/education as substitute for minimum education.
• At least 2 years of related work experience.
• At least 1 year as a USC Surveillance Operations Monitor.
• Valid CA Driver's License required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
• Expert-level knowledge of Closed Circuit Television systems (CCTV) and alarm monitoring.
• Operator experience in Closed Circuit Television systems (CCTV), license plate recognition programs, access control systems, and alarm monitoring programs.
• Working knowledge of relevant computer systems and programs (e.g., Manitou, Genetec Security Desk, OnyxWorks).
• Knowledge of applicable procedures and regulations (e.g., parking, traffic control, security, public safety).
• Proven to work under pressure and exercise good judgment in emergency conditions.
• Ability to maintain confidentiality.
• Ability to analyze operational issues and recommend procedural changes.
• Ability to work under pressure and exercise good judgment in emergency conditions.
• Excellent written and oral communication skills.
• Ability to understand and embrace current and future technologies to enhance communications center operations.
• In the event of an emergency, the employee holding this position is required to "report to duty" accordance with the university's Emergency Operations Plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
• A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and USC's policy at: https://policy.usc.edu/mandated-reporters/
• By virtue of the associated job duties, this position qualifies as a Campus Security Authority as required by law and USC's policy at: https://dps.usc.edu/alerts/clery/

Preferred Requirements:

• Associate's degree, combined experience/education as substitute for preferred education.
• At least 3 years of related experience.

Hourly Range:

The hourly rate for this position is $23.94. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Benefits

USC's Commitment to You:

• Tuition assistance for you and your family
• Comprehensive health, dental and vision insurance options
• 403b retirement account with matching 5% contribution by USC
• 50% subsidy off Metro, LADOT, and Metrolink passes
• Explore more on the USC Employee Gateway