Surveillance Operations Monitor

University of Southern California; Glendale (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision insurance

403b retirement with 5% match

Transit subsidies

Job summary

University of Southern California in California is seeking a Surveillance Operations Monitor to oversee CCTV and alarm monitoring across campus. You will document incidents, extract evidentiary records, and coordinate responses with Public Safety personnel on the University Park and Health Sciences campuses.

The role requires a high school diploma with at least 2 years of related experience, and a valid California driver’s license. Shifts include holidays, weekends, and overtime as needed.

Qualifications

• High school or equivalent required; associates or bachelor's degree preferred.
• At least 2 years of experience in CCTV or alarm monitoring.
• Knowledge of CCTV, alarm systems, and security procedures; strong computer skills.
• Valid California driver's license; ability to work under pressure and in emergencies.

Responsibilities

• Monitor CCTV and alarm systems to detect security events.
• Respond to requests from Public Safety and observe suspicious activity.
• Document incidents and prepare logs/reports in systems.
• Liaise with police and other agencies as needed during investigations.
• Testify in court as a department representative when required.
• Serve as Campus Security Authority and follow Clery Act protocols.

Skills

CCTV surveillance

Alarm monitoring

Incident documentation

Communications equipment

Under pressure

Education

High school diploma

Associates or Bachelor's Degree

Tools

Access control systems

Video management software

License plate recognition programs

Job description

Join the Trojan Family: USC Department of Public Safety (DPS)

Title: Surveillance Operations Monitor

Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.

About the Department

• DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full‑time employees.
• We share in the university's ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC's spheres of influence are addressed.
• Learn more: Visit the DPS Website to explore our mission in depth.

Role Overview

In this important role, you will monitor Closed Circuit Television systems (CCTV) digital recording programs, vehicle tracking technology, access control systems, as well as fire, life and intrusion alarms to assist the Department of Public Safety in providing safety and protecting the property at the University Park Campus, Health Sciences Campus, University Village, and USC off‑site locations. You will initiate emergency and non‑emergency response of department personnel via radio communications or telephone. This position serves as a vital link between Public Safety personnel and all other emergency and non‑emergency services available in the university community.

• Conduct Closed Circuit Television systems (CCTV) monitoring and surveillance of public areas for security purposes.
• Respond to Public Safety personnel requests to observe and track criminal or suspicious activity during active investigations.
• Monitor access control systems, fire, life and intrusion alarms via multiple computer systems and programs.
• Document records of all incidents and actions taken in Computer Aided Dispatch system and SharePoint.
• Write and prepare daily logs and reports.
• Extract appropriate evidential records (video and photograph) from security systems to be used in investigative cases.
• Liaise with Public Safety personnel, Los Angeles Police Department, and other agencies to ensure the appropriate use of the security systems during investigations.
• Testify in court as a subject matter expert and representative of the Department of Public Safety.
• Observe and identify individuals involved in criminal or suspicious activity on university owned or managed property or in the surrounding community.
• Assist Public Safety and other law enforcement agencies in investigating criminal or suspicious activity.
• Serve as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notify Department of Public Safety immediately of any reported serious crime or criminal incidents that indicate the presence of an ongoing threat to the university community; and notify the Clery Compliance Coordinator in the Department of Public Safety.
• In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university's Emergency Operations Plan and/or the employee's department's emergency response and/or recovery plans.

Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.

Selection Process

• Evaluation: Your application will be evaluated based on your relevant experience and education.
• In‑depth Screening: After interview, successful candidates will undergo background, psychological, and medical evaluations.

How to Apply

Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.

Current USC Employees: Please apply through the dedicated channel in Workday.

Benefits

• Tuition assistance for you and your family
• Comprehensive health, dental and vision insurance options
• 403b retirement account with matching 5% contribution by USC
• 50% subsidy off Metro, LADOT, and Metrolink passes
• Explore more on the USC Employee Gateway

Minimum Requirements

• Education: High school or equivalent
• Experience: 2 years
• Field of Expertise: Knowledge of Closed‑Circuit Television systems (CCTV) and alarm monitoring; knowledge of standard methods, technology and procedures utilized to conduct video surveillance; working knowledge of computer systems and programs; possess excellent hand‑to‑eye coordination and computer skills; ability to operate computer assisted communications equipment; must be able to work under pressure and exercise good judgment in emergency conditions; must be able to communicate clearly and concisely, oral and in writing.
• Valid Driver's License for 2 years

Preferred Requirements

• Education: Associates or Bachelor's Degree
• Experience: 3 years
• Field of Expertise: Previous operator experience in Closed Circuit Television systems (CCTV), license plate recognition programs, access control systems, and alarm monitoring programs; ability to understand and embrace current and future technologies to enhance communications center operations.

Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

Hourly Range:

The hourly rate for this position is $22.03. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.