Surveillance Operations Lead — Investigations & Compliance

APEX Investigation; San Diego (CA); On-site; USD 59,778 - 80,890; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

FSA

Simple IRA Plan

Job summary

APEX Investigation in Sacramento, CA is seeking a Surveillance Operations Manager to serve as the second-in-command to the Director of Surveillance. You will oversee day-to-day surveillance investigations across California and nationwide, ensuring proper planning, assignment, monitoring, and completion.

You will support investigators, sales, clients and internal departments, manage schedules, coordinate out-of-state investigators, and drive process improvements.

Qualifications

• 5+ years in insurance investigations or surveillance operations.
• Leadership or management experience.
• Strong organizational, communication, and problem-solving skills.
• Experience coordinating multiple investigations simultaneously.
• Ability to travel and work from the Sacramento office Tuesday–Saturday.

Responsibilities

• Assist in managing daily Surveillance Department operations.
• Serve as Acting Director when necessary.
• Manage out-of-state investigators, vendors, and investigations.
• Ensure cases are investigation-ready before assignment.
• Run DMV driver's license and license plate searches; verify vehicle ownership, registration information, and ensure results are accurately entered into CaseLink.
• Verify medical appointments the day before surveillance.
• Coordinate investigator schedules, coverage, PTO, and operational support.
• Resolve investigator access, login, software, and case issues.
• Partner with Sales and Client Services on priority cases and client communications.
• Problem-solve operational issues including cancellations, scheduling conflicts, weather, travel, and staffing.
• Monitor quality, timeliness, reports, video uploads, and compliance.
• Develop and improve departmental procedures, workflows, and AI-enabled processes.

Skills

Leadership

Management experience

Organizational skills

Communication skills

Problem solving

Travel readiness

Job description

APEX Investigation in Sacramento, CA is seeking a Surveillance Operations Manager to serve as the second-in-command to the Director of Surveillance. You will oversee day-to-day surveillance investigations across California and nationwide, ensuring proper planning, assignment, monitoring, and completion.

You will support investigators, sales, clients and internal departments, manage schedules, coordinate out-of-state investigators, and drive process improvements.