Surveillance Officer

Gila River Gaming Enterprises; Chandler (AZ); On-site; USD 30,000 - 31,000; Full time

Job summary

Gila River Gaming Enterprises Inc. in Chandler, AZ, is seeking a Surveillance Officer to monitor casino employees, guests, facilities and property to ensure safety and compliance with enterprise policies.

You will operate CCTV/CCVS, document daily entries, and report deviations to the surveillance shift supervisor, while upholding the GILA WAY of greeting, interacting and listening to guests.

Qualifications

• High School Diploma or equivalent required.
• Experience in security/surveillance needs of a gaming establishment or experience which demonstrates the ability to perform the core functions of this position required.
• Knowledge of slots, cage and vault, table games and floor operations preferred.

Responsibilities

• Oversees CCTV/CCVS systems to monitor casino/table games/cage/restaurant operations and ensure full video coverage.
• Assists in ensuring surveillance systems are functioning correctly and areas have necessary video coverage throughout the casino.
• Records daily entries using computer and appropriate software; reports deviations to the surveillance shift supervisor with documented findings.
• Learns and applies surveillance equipment, gaming methods and house rules through training.
• Performs other special projects and duties as assigned.

Skills

Surveillance experience

Guest service

Interpersonal communication

Situational awareness

Education

High School/GED or better

Job description

Closing Date: November 5, 2026 at 4:00 PM

Pay Rate: $22.00 per hour

This position is responsible for the providing surveillance of gaming employees, guests, facilities, grounds and property; ensure that enterprise facilities are safe from fire, theft, burglary, assault and other such cases that may threaten the safety and security of the casino property, employees and guests, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities :

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Assists in overseeing the CCTV/CCVS system which provides appropriate surveillance securityfor casino/table games/cage/restaurant operations.
• Ensure all surveillance systems are working correctly and efficiently and that all areas throughoutthe casino have necessary video coverage.
• Utilizes computer and appropriate software programs to record daily entries.
• Reports any deviations from procedures from all departments audited to surveillance shift supervisor and thoroughly documents findings for further action.
• Through training, learns and understands the use of surveillance equipment, gaming methods and house rules.
• Performs other specials projects and duties as assigned.

Pay Rate: Up to $22.69/hourly

Skills/ Requirements

• High School Diploma or equivalent required.
• Experiencein security/surveillance needs of a gaming establishment or experiencewhich demonstratesthe ability to perform the core functionsof this positionrequired.
• Knowledge of slots, cage and vault, table games and floor operationspreferred.
• Ability to establish and maintain effective working relationships.
• Must pass a pre-employmentdrug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilites.

Education

Required

High School/GED or better.

Experience

Required

Experiencein security/surveillance needs of a gaming establishment or experiencewhich demonstratesthe ability to perform the core functionsof this positionrequired.

Preferred

Knowledge of slots, cage and vault, table games and floor operationspreferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.