Slot Technician II

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 27,000 - 38,000; Full time

Job summary

Gila River Resorts & Casinos is seeking a dedicated technician to repair and maintain slot machines and related equipment. You will perform duties personally or through staff, ensuring timely responses to service calls and compliance with policies.

The role emphasizes excellent guest service, problem resolution, and accurate record keeping of machine locations, with potential for machine relocations as assigned.

Qualifications

• Basic PC skills and Microsoft Office Suite experience.
• Strong guest service and communication skills.
• Ability to multitask and follow procedures.

Responsibilities

• Performs maintenance and repair of slot machines.
• Walks floor to check conditions and complete repairs.
• Responds promptly to service calls and assists guests with issues.

Skills

Guest service

Communication

Multitasking

Education

High School Diploma or equivalent

Slot machine/electronic maintenance experience

Tools

Microsoft Office

Enterprise programs

Job description

Closing Date: November 10, 2026 at 4:00 PM

Pay Rate: $23.50 per hour

POSITION SUMMARY

This position is responsible for ensuring the proper and timely repair and maintenance of slot machines and related equipment by performing the following duties personally or through subordinate staff, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Follows up on technician assignments and progress.
• Walks floor, checking slot machine conditions and completes repairs.
• Ensure timely response to service calls.
• Works with TGO and state to perform machine inspections.
• Ensures the timely and efficient repair and/or maintenance on slot machines.
• Ensures excellent guest service by assisting with and resolving machine related guest complaints and game disputes.
• Maintains accurate spreadsheets of slot machine locations.
• Provides assistance in determining the cause of errant tickets from the slot accounting system.
• Properly completes all fill-in records and logs.
• Performs machine relocations and installations as assigned.
• Enforces and ensures compliance with all policies and procedures.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required.
• Experience in slot machine or electronic maintenance/telecommunication/computer required.
• Ability to perform the GILA WAY which is as follows:

Greet our guest

Interact positively with our guest

Listen actively to our guest

• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to multitask, follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

COMPUTER/TECHNICAL SKILLS

Basic skills in the use of personal computers, Microsoft Office Suite Software, email and enterprise specific programs, and basic understanding of electronic systems and components.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide with 5's, 10's and 100's. Ability to perform these operations using units of American money, weight measurement, volume, and/or distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand, walk, and climb or balance. The employee is occasionally required to sit, talk and hear. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 150 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is consistent with an Indian Gaming Casino in which the noise level can be loud to very loud. Employees must be able to work in a smoking environment and must agree to maintain a Drug/Free workplace as a condition of employment with the Gila River Casino. All Gaming Facility employees must be certified/licensed, which is required for purposes of continued employment. The certification process includes a full background check.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Qualifications

Education

Required

High School/GED or better.

Experience

Required

Experience in slot machine or electronic maintenance/telecommunication/computer required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.