SURVEILLANCE MANAGER

Fantasy Springs Resort Casino; Indio (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Fantasy Springs Resort Casino in Indio, CA, seeks a Surveillance Manager to lead the Gaming Commission surveillance department, ensuring compliant monitoring of gaming activities, facilities, employees, vendors, and guests.

Under the Surveillance Director, the role manages staff, maintains records, and upholds tribal and IGRA regulations with a focus on integrity and asset protection. Applicants should have strong supervisory experience and knowledge of MICS/NIGC.

Qualifications

• High School diploma or GED required.
• 5+ years in casino surveillance or related field.
• 2+ years supervisory/management experience preferred.
• Experience as Surveillance Assistant in tribal casino preferred.
• Knowledge of tribal gaming ordinances, IGRA, NIGC, and MICS.
• Knowledge of casino table games, slot operations, cage and count procedures.
• Experience preparing incident reports and management reports.
• Proficiency with digital surveillance systems and evidence preservation.
• Must be able to obtain a gaming license.

Responsibilities

• Supervise surveillance department personnel and daily operations.
• Ensure coverage during all gaming hours.
• Assist in budgets, procurement, and capital projects.
• Monitor for cheating, theft, fraud, and irregularities.
• Oversee surveillance of floors, cages, vaults, and other sensitive areas.
• Maintain compliance with tribal/state regulations and MICS.
• Maintain surveillance records and reports.
• Recruit and train surveillance staff.
• Notify management of incidents.
• Prepare regular incident and regulatory reports.

Skills

Leadership

Supervisory exp

Investigations

Incident reports

Digital surveillance systems

Regulatory knowledge

Casino operations knowledge

Attention to detail

Communication

Education

High School diploma or GED

Job description

Description

The Surveillance Manager, under the direction of the Surveillance Director, is responsible for the management, administration, and operation of the Gaming Commission surveillance department. This position ensures the effective monitoring of gaming activities, casino facilities, employees, vendors, and guests to protect the integrity of gaming operations, safeguard assets, deter and detect criminal or fraudulent activity, and ensure compliance with applicable tribal gaming ordinances, regulations, the Tribal-State Gaming Compact, the Indian Gaming Regulatory Act (IGRA), and applicable Minimum Internal Control Standards (MICS).

Essential Duties and Responsibilities include:

• Supervise, and manage all surveillance department personnel and daily operations.
• Uphold implemented departmental policies, procedures, operating standards, and performance expectations.
• Ensure adequate surveillance coverage during all gaming and casino operating hours.
• Assist in departmental budgets, equipment procurement, maintenance, and capital improvement projects.
• Ensure surveillance equipment and systems provide effective coverage in accordance with applicable regulations and internal controls.
• Monitor gaming activities to identify suspected cheating, theft, fraud, collusion, procedural violations, and other irregularities.
• Oversee surveillance of gaming floors, table games, slot operations, cage and count rooms, vaults, cash-handling areas, and other designated sensitive locations.
• Ensure departmental compliance with applicable tribal gaming ordinances, gaming commissionregulations, the Tribal-State Gaming Compact, NIGC requirements, and approved MICS.
• Maintain current knowledge of applicable federal, tribal, and state requirements affecting surveillance operations.
• Ensure surveillance records, reports, and recordings are maintained and retained in accordance with applicable requirements and approved policies.
• Identify control deficiencies and implement corrective action plans.
• Protect the confidentiality and integrity of investigations and prevent unauthorized disclosure, alteration, or destruction of evidence.
• Assist with recruiting, training, coaching, and evaluating surveillance supervisors, operators, and technical personnel.
• Enforce ethical conduct, professional accountability, and appropriate access restrictions.
• Notify appropriate management and regulatory personnel of significant incidents and material control deficiencies in accordance with established requirements.
• Prepare regular reports concerning incidents, surveillance activities, system performance,staffing, and regulatory matters.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be amended to meet business needs of the company.

Supervisory Responsibilities:

Supervises all employees in the Surveillance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Job Qualifications:

• High School diploma or GED required.
• Five or more years of progressively responsible experience in casino surveillance, gaming operations, security, investigations, or a related field.
• A minimum of two years of supervisory or management experience is preferred.
• Previous experience as a Surveillance Assistant in a tribal casino is preferred.
• Working knowledge of applicable tribal gaming ordinances, the Tribal-State Gaming Compact, IGRA, NIGC regulations, and MICS
• Knowledge of casino table games, slot operations, cage and count procedures, and gaming accounting controls.
• Experience preparing incident reports, investigative documentation, and management reports. Proficiency with digital surveillance systems, video retrieval, evidence preservation, and related technology.
• Must be able to obtain a gaming license.

Work Environment:

The position operates primarily in a casino surveillance environment and may require extended periods of monitoring video systems, working at computer workstations, and responding to incidents outside normal business hours. The position may require occasional travel for regulatory meetings, training, audits, and professional development. May be required to work in a fast-paced or high-volume situations and manage multiple priorities simultaneously.