Surveillance Agent I

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with company match

Shift differential pay

Discretionary bonus opportunities

Paid time off

Job summary

Wind Creek Hospitality is seeking a Surveillance Agent to observe, document, and report activities across gaming and non-gaming operations in accordance with regulatory requirements. The role protects assets by detecting theft, cheating and other illegal activities, and supports casino management in guest and employee dispute resolution.

Responsibilities include monitoring cameras and equipment, training in surveillance topics, documenting violations, and assisting investigations as directed.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
• One (1) year of casino gaming, or casino cash operations experience - preferred
• Report writing; a report writing assignment will be administered prior to any interview
• Demonstrated ability to communicate effectively both verbally and in writing
• Must possess a high level of maturity with the ability to self-manage
• Due to the dynamic nature of this position, job duties and responsibilities can change without notice
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Responsibilities

• Conducts surveillance in accordance with department procedures and regulations
• Trains in surveillance and casino topics including camera usage and detection techniques
• Uses surveillance cameras and software to identify, document and report suspicious behavior or illegal activity
• Observes and reports regulatory or procedural violations
• Monitors sensitive and restricted areas for authorized access
• Completes video reviews, reports, logs and related documentation
• Monitors cash handling processes for compliance with regulations
• Assists with investigations as directed by management

Skills

Effective communication

Self-management

Flexible scheduling

Education

High School diploma or GED

Job description

Job Overview

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

Description

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
• Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
• Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
• Observes, documents, records, and reports regulatory or procedural violations
• Actively monitors casino and property activity and report findings
• Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
• Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
• Monitors specific processes to ensure compliance with cash handling regulations and procedures
• Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
• Maintains security of designated areas and the confidentiality of all relevant information
• Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
• Conducts special observations as directed by department management
• Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
• Performs other duties as assigned or directed

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
• One (1) year of casino gaming, or casino cash operations experience - preferred
• Report writing; a report writing assignment will be administered prior to any interview
• Demonstrated ability to communicate effectively both verbally and in writing
• Must possess a high level of maturity with the ability to self-manage
• Due to the dynamic nature of this position, job duties and responsibilities can change without notice
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.