Surveillance Agent - FT

PENN Entertainment, Inc.; Toledo, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Surveillance Associate in Toledo, OH. This role supports the gaming floor by observing activities, reporting violations, and assisting with court actions related to gaming violations.

The position requires the ability to perform basic mathematics, operate standard software (Excel, Access, Word), and maintain 20/20 vision. It offers on-site work with opportunities to grow within a dynamic casino environment.

Qualifications

• High school diploma or equivalent required.
• Basic mathematical and computer skills expected.
• Proficient with Microsoft Excel, Access and Word.

Responsibilities

• Observe and report gaming violations and thefts of company property.
• Operate monitor room equipment and basic computer functions.
• Participate in court actions related to gaming violations.
• Learn and use two card count systems and table game procedures.
• Write timely and proper reports and respond to surveillance requests.
• Assist other departments as needed.

Skills

Observation skills

Math proficiency

Computer literacy

Attention to detail

Mobility/physical stamina

Vision 20/20

Education

High school diploma or equivalent

Tools

Excel

Access

Word

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Observing and reporting any and all gaming violations and/or thefts of company property
• Operating monitor room equipment, including basic computer functions
• Participating in court actions relating to gaming violations
• Learning and using two card count system
• Learning all games in use and all procedures and cheating indicators of such games
• Writing proper reports as needed in a timely manner
• Responding to surveillance supervision and gaming control requests
• Responding to requests of all other departments when necessary

Requirements

• High school diploma or equivalent
• Ability to perform basic mathematical and computer functions
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Knowledge of different table games
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision
• Ability to effectively and efficiently move around all work areas
• The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces