Surveillance Agent - FT

ViziRecruiter,LLC.; Columbus (OH); Hybrid; USD 25,000 - 30,000; Full time

Job summary

PENN Entertainment seeks a Surveillance Agent to monitor gaming activity, observe for violations, and document findings. The role requires keen attention to detail, basic math and computer skills, and the ability to work varied shifts in a fast-paced environment.

Responsibilities include operating surveillance equipment, assisting in court actions, and communicating with other departments as needed, while maintaining confidentiality and compliance with licensing requirements.

Qualifications

• Requires ability to observe and report gaming violations or theft.
• Proficiency in basic math and computer use.
• Must be able to work all shifts and in low light conditions.

Responsibilities

• Observes and reports gaming violations and thefts.
• Operates monitor room equipment and basic computer functions.
• Participates in court actions related to gaming violations and learns two card-count systems.
• Learns all games in use and cheating indicators.
• Writes proper reports in a timely manner.
• Responds to surveillance supervision and control requests.
• Assists other departments as needed.

Skills

Observation

Cheating detection

Microsoft Office

Shift work

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Observes and reports any and all gaming violations and/or thefts of company property
• Operates monitor room equipment, including basic computer functions
• Participates in court actions relating to gaming violations - Learns and uses two card count systems
• Learns all games in use and all procedures and cheating indicators of such games
• Writes proper reports as needed in a timely manner
• Responds to surveillance supervision and gaming control requests
• Responds to requests of all other departments when necessary

Requirements

• Must be at least 21 years of age
• High school diploma or equivalent required
• Ability to perform basic mathematical and computer functions
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to effectively and efficiently move around all work areas
• Able to work all shifts- (all agents rotate shifts rotate approximately every six months, or as determined by department management)
• Must be able to work in low light conditions
• Ability to multi-task
• Must abide by a non-fraternization policy and confidentiality agreement
• Cannot have family members employed at the property
• Knowledge of different table games
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision
• The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete TiPS training.
• Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.