Gaming Agent

Augustine Casino; Coachella (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Augustine Casino is seeking a Gaming Agent responsible for observing and reporting activities involving patrons and Team Members on the gaming floor, cage, soft count and other tribal areas, while ensuring compliance with applicable regulations. You will operate surveillance equipment, review footage, and document findings to support operational integrity and regulatory adherence.

This role requires attention to detail and the ability to communicate findings clearly.

Qualifications

• High School Diploma or GED.
• One year of related full-time Gaming experience, Surveillance, Investigations, or Regulatory Environment preferred, but not required.
• Equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filing the position.
• Must be able to obtain and maintain an Augustine Gaming License.

Responsibilities

• Observe and report all activities involving patrons and Team Members on the gaming floor, cage, soft count and all other Tribal areas.
• Operate surveillance equipment to monitor compliance with the Tribal/State Compact, Tribal Gaming Ordinance, Indian Gaming Regulatory Act, MICS/TICS, P&Ps, and applicable Federal, State, and Tribal laws through detailed observations.
• Review recorded footage to document findings, ensuring thorough reporting of compliance and operational integrity.
• Handle software for gaming machines and verify various activities outside the Surveillance Room, ensuring adherence to regulations and operational standards.

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

• The Gaming Agent is responsible for observing and reporting all activities involving patrons and Team Members on the gaming floor, cage, soft count and all other Tribal areas.

Responsibilities

• Operate surveillance equipment to monitor compliance with the Tribal/State Compact, Tribal Gaming Ordinance, Indian Gaming Regulatory Act, MICS/TICS, P&Ps, and applicable Federal, State, and Tribal laws through detailed observations.
• Review recorded footage to document findings, ensuring thorough reporting of compliance and operational integrity.
• Handle software for gaming machines and verify various activities outside the Surveillance Room, ensuring adherence to regulations and operational standards.

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.

If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

Indian Preference Policy

Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.

Equal Opportunity Employer

Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

Requirements

Qualifications/Education/Experience

• High School Diploma or GED.
• One year of related full-time Gaming experience, Surveillance, Investigations, or Regulatory Environment preferred, but not required.
• Equivalent combination of experience and education that will allow the applicant too satisfactorily perform the duties of the job may be considered when filing the position.
• Must be able to obtain and maintain an Augustine Gaming License.

Competencies and Annual Requirements

• Skilled in using a variety of office equipment, including, but not limited to copier, office phone, PCs, player management systems and POS integration systems.
• Knowledge of MS Word, Excel, and other necessary software.
• Knowledge of how to use a surveillance system.
• Ability to learn Tribal/State Compact, Tribal Gaming Ordinance, Indian Gaming Regulatory Act, Minimum Internal Control Standards; Federal, State and Tribal laws; Table games; Casino department policy and procedures.
• The ability to take the knowledge and use it to spot any violations, errors, suspicious activity, theft, etc.