Surgical Services Unit Assistant & Patient Support

Henry Ford Health; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an experienced administrative assistant for Surgical Services. The role blends secretary duties with patient-facing support, ensuring smooth scheduling, registration, and clerical tasks across the unit.

The ideal candidate has strong hospital administrative experience, excels at multitasking, and can coordinate with physicians, nurses, and families to maintain efficient patient flow.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience is required.
• Required licensure/certification can be used in lieu of education or experience, if applicable.
• At least 2 years of administrative skills in a hospital setting are highly preferred.
• Experience prioritizing multiple requests and anticipating operational needs is highly preferred.

Responsibilities

• Greet patients and visitors; schedule appointments and coordinate between departments.
• Answer inquiries, route calls, and perform general clerical duties (filing, emails, mail).
• Register patients in Epic and verify demographics and insurance information.
• Assist with unit operations, safety checks, and transport coordination as needed.
• Support pre-op and PACU activities, including coordinating with labs and OR as requested.

Skills

Administrative support

Scheduling

Clerical duties

Communication

Education

High School diploma equivalency

1 year of relevant experience

Tools

Epic

Job description

Henry Ford Health in Detroit is seeking an experienced administrative assistant for Surgical Services. The role blends secretary duties with patient-facing support, ensuring smooth scheduling, registration, and clerical tasks across the unit.

The ideal candidate has strong hospital administrative experience, excels at multitasking, and can coordinate with physicians, nurses, and families to maintain efficient patient flow.