Surgical Scheduling Coordinator

Hanker Systems, Inc.; Santa Monica (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hanker Systems, Inc. in Santa Monica, CA is seeking an experienced Surgery Scheduler / Surgical Coordinator to manage surgical procedures, insurance authorizations, and patient care logistics in a fast-paced setting using Epic EMR.

Responsibilities include coordinating pre- and post-operative appointments, verifying coverage, obtaining authorizations, scheduling operating room times, and serving as the main point of contact for patients throughout the process.

Qualifications

• Minimum 2 years of surgery/procedure scheduling experience.
• Minimum 1 year of insurance authorization experience.
• Epic EMR experience is required.
• Demonstrated ability to obtain surgical authorizations directly through insurers.

Responsibilities

• Coordinate all aspects of patient surgery scheduling, including pre- and post-operative appointments.
• Verify insurance coverage and obtain required authorizations.
• Schedule operating room times and coordinate resources for each procedure.
• Serve as primary point of contact for patients throughout the surgical process.
• Collaborate with billing and case management on related documentation.

Skills

Surgery scheduling

Insurance authorization

Patient service

Communication

Organizational skills

Education

High School Diploma/GED

Tools

Epic EMR

Job description

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We are seeking an experienced Surgery Scheduler / Surgical Coordinator to coordinate surgical procedures, insurance authorizations, pre-operative requirements, and patient care logistics. This is a fast-paced role requiring strong experience with surgery/procedure scheduling, insurance authorizations, and Epic EMR.

Important: Previous surgery/procedure scheduling and insurance authorization experience must be clearly demonstrated on the resume.

Key Responsibilities

• Coordinate all aspects of patient surgery scheduling, including pre-operative and post-operative appointments.
• Verify insurance coverage and benefits and obtain required surgery/procedure authorizations.
• Work directly with insurance companies to secure authorization for surgical procedures.
• Obtain required health clearances and ensure all pre-operative studies are scheduled and completed.
• Coordinate clinical staff, operating room times, and other resources required for each procedure.
• Review physician-directed surgery information with patients and coordinate appropriate education classes.
• Serve as the primary point of contact for patients throughout the surgical process.
• Act as a liaison between patients, physicians, clinical staff, surgical facilities, and internal/external departments.
• Coordinate special equipment and supplies required for specific surgical procedures.
• Respond to patient questions and concerns and provide appropriate service recovery or escalation when needed.
• Provide concierge-level coordination between the physician's office and patient representatives/designees.
• Manage physician referral work queues and complete required referrals.
• Handle physician correspondence, forms, authorization requests, calendars, and related administrative duties.
• Prepare and update patient charts, demographics, and insurance information.
• Collaborate with billing teams on audits, surgical reports, charges, and reimbursement-related documentation.
• Work with Workers' Compensation adjusters and case managers on authorization requests and follow up to ensure documentation and approvals are completed.
• Provide clinical or administrative support based on operational needs.

Required Qualifications

• High School Diploma/GED required.
• Minimum 2 years of surgery/procedure scheduling experience.
• Minimum 1 year of insurance authorization experience.
• Epic EMR experience required.
• Demonstrated experience obtaining surgical procedure authorizations directly through insurance companies.
• Strong understanding of insurance verification and authorization processes.
• Excellent organizational, communication, and patient service skills.
• Ability to manage multiple surgical cases and deadlines in a fast-paced environment.
• Flu vaccination required - no exemptions/no declinations.

Preferred Qualifications

• Previous experience as a Patient Service Representative (PSR) or Medical Assistant (MA).
• Previous experience in a hospital or surgery center.
• Experience scheduling spinal procedures and total joint procedures.
• Workers' Compensation scheduling and authorization experience.
• Knowledge of pre-operative and post-operative workflows.