Surgical Scheduling Coord

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Providence (RI); On-site; USD 2,622,000 - 4,324,000; Full time

Job summary

Brown University Health is seeking a Surgical Scheduling Coordinator in Providence, RI. You will manage elective and urgent surgeries, coordinate with OR, PAT, and physicians, and ensure accurate scheduling and patient preparation.

The role requires a minimum of 3 years in surgical scheduling, strong medical terminology knowledge, and robust communication skills. Located in Providence, the position follows standard daytime hours within a major university health system.

Qualifications

• High school diploma or equivalent; Associate degree preferred in Secretarial Sciences or related field.
• Proficient computer skills; excellent written and oral communication.
• Knowledge of medical terminology; ability to work in a fast-paced clinical setting.

Responsibilities

• Demonstrates competency in performing surgical coordinating duties as part of the team.
• Coordinates and schedules elective and urgent surgeries per hospital guidelines.
• Uses software to schedule surgical cases and obtain medical clearance and insurance authorizations.

Skills

Surgical scheduling

Medical terminology

PC skills

Education

High school diploma

Associate degree

Job description

SUMMARY

The Surgical Scheduling Coordinator reports to the Ambulatory Clinical Manager and/or Practice Manager and performs a variety of surgical scheduling duties with multiple hospital operating rooms, medical admissions and pre‑admission testing (PAT). Brown University Health employees are expected to successfully role model the organization`s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

Demonstrates competency, individually and as part of the team, in performing surgical coordinating duties. Demonstrates discretion when interacting with patients. Coordinates and schedules elective and urgent surgeries for the physician practice, according to guidelines established by the hospital(s). Utilizes surgical block time whenever possible. Releases assigned blocks when requested by physician or may request surgical time outside of block time. Coordinates surgical assist cases. Responds to questions regarding the physician’s operating (OR) schedule; communicates hospital policies and procedures to physician and practice personnel. Communicates any schedule changes with the OR, PAT, and Physicians. Uses designated computer software and forms to schedule all surgical cases to be performed. Obtains medical clearance from the appropriate physician. Verifies insurance. Collaborates with hospital surgical services, hospital financial counselors, etc. Provides demographics and insurance information for all cases admissions to hospital financial counselors to perform pre‑admission approval. Obtains authorizations and referrals as required. Schedules appointments and testing within established guidelines, including: pre‑admission testing, pre‑ and post‑operative appointments in the practice, anesthesia consult. Responsive to patient and provider requests and needs May collect cash and post payments where applicable. Acts as liaison for patients with special needs. Check office and surgery schedule daily. Monitors physician privileges to ensure that admitting privileges are current. Informs physicians whose privileges are suspended that admission cannot be accepted until notification from Health Information Services department. Attends and participates in staff meetings. Maintains quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives. Performs other related duties, as assigned.

COSMETIC SURGICAL SCHEDULING RESPONSIBILITIES

• Follow up on customer calls for cosmetic services.
• Thorough understanding of all cosmetic services.
• Educate patients about cosmetic options during phone inquiries
• Educate and update department staff about current services
• Discuss surgery costs with patients and facilitate with surgery dates
• Follow up with patients after initial consultation.
• Develop a list for patients for future follow‑up
• Support patient needs and expand relationships with existing clientele.
• Schedule surgery efficiently, working with hospitals, physicians, patients and staff
• Surgical confirmation phones calls
• Provide patients with pre and Post operation dates and processes
• Position requires high level of customer service skills to establish and enhance positive relationships with patients, co‑workers, and providers.
• Maintain an up‑to‑date price list for all cosmetic and Laser procedures in addition to over the counter products /control inventory
• Maintain great report with the surgical sites and staff
• Maintain an up to date portfolio for the physicians and providers in the plastic surgery to be used for reference by patients
• Maintain a brochure/pamphlet for the services providers
• Maintain marketing materials for patient handouts and mailing
• Travel to surgical locations for patient/surgeon assistance if need be

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: High school diploma or equivalent required. Associate’s degree preferred in Secretarial Sciences or related field. Proficient personal computer skills. Must demonstrate excellent written and oral communication skills as well as effective prioritization and organizational skills. Knowledge of medical terminology. Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process.

EXPERIENCE

Minimum of 3 years experience as a surgical scheduler in a physician’s office. Familiarity with medical office procedures, terminology and surgical scheduling preferred. Experience should demonstrate effective organizational, leadership and communications skills and willingness to function as resource to the practice staff. Healthcare environment such as acute care hospitals, physician offices and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.

Pay Range: $19.03-$31.39

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Providence-208 Collyer Street - 208 Collyer Street Providence, Rhode Island 02904

Work Type: M-F 8:30a-5p Work Shift: Day Daily Hours: 8 hours Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi‑specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well‑being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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