Surgical Scheduler Coordinator

Brown University Health; Providence (RI); On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health is seeking a dedicated Surgical Coordinator to manage scheduling for surgical procedures, secure insurance authorizations, and advise patients on surgical and financial requirements. The role supports the surgeon’s operative schedule and ensures patient readiness with a focus on confidentiality and excellent customer service.

The position requires accurate calendar management, timely paperwork processing, and close collaboration with the Practice Manager and surgeons to

Qualifications

• 3–5 years of experience in a medical office setting.
• Knowledge of ICD-10 and CPT coding and third-party billing.
• Proficiency in Microsoft Office Suite and calendar management in Outlook.
• Ability to provide excellent customer service and maintain confidentiality.

Responsibilities

• Schedule all surgical procedures and ensure required paperwork is completed.
• Maintain accuracy of Physician Outlook Calendar and reflect scheduled surgeries.
• Coordinate preoperative and postoperative directions and post-op visit appointments.
• Obtain required authorizations for procedures.
• Facilitate in-patient admissions from the office.
• Review insurance requirements including out-of-pocket costs with patients.
• Make confirmation calls prior to procedure dates.
• Verify all surgical cases are entered into the practice management system for reimbursement.
• Triage and respond to telephone calls courteously and document messages in the EMR.
• Perform any other duties as assigned by the Practice Manager.

Skills

Medical office experience

ICD-10 and CPT coding

Outlook calendar management

Third-party billing

Microsoft Office

Customer service

Education

Secretarial school or college graduate

Tools

EMR

Practice Management System

Job description

Summary

Functions as the Surgical Coordinator to Brown Health Urology with primary accountability to the Practice Manager and to the surgeons. Primary duty is scheduling and coordinating patients for surgical procedures, obtaining insurance authorizations and advising patients of surgical and financial requirements. Responsible for the management of surgeon’s operative schedule to assure scheduling accuracy and patient readiness. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Summary

Functions as the Surgical Coordinator to Brown Health Urology with primary accountability to the Practice Manager and to the surgeons. Primary duty is scheduling and coordinating patients for surgical procedures, obtaining insurance authorizations and advising patients of surgical and financial requirements. Responsible for the management of surgeon’s operative schedule to assure scheduling accuracy and patient readiness. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Principal Duties And Responsibilities

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

• Responsible for scheduling all surgical procedures, ensure completion of required paperwork and distributes applicable paperwork to internal and external parties to coordinate surgeries.
• Manages and maintains accuracy of Physician Outlook Calendar and in the eCW Out of Office encounters section to reflect scheduled surgeries.
• Reviews all preoperative and postoperative directions and coordinate the post-op visit appointment when applicable.
• Obtain all necessary authorizations for surgical procedures.
• Facilitate an in-patient admission from the office.
• Review with patients all insurance requirements including anticipated out of pocket costs.
• Place confirmation calls to patients prior to scheduled date of procedure.
• Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date. Submit patient clinical and financial information to facility
• Answer and triage telephone calls in a courteous manner and enter all messages into
• EMR
• Verify that all surgical cases are entered into the practice management system to ensure timely reimbursement
• Responsible for any other duties, which may be assigned, to facilitate the overall improvement in patient care as may be assigned by the Practice Manager.

Education

• Graduate of an accredited secretarial school or college.

Experience/Skills

• Three to five years’ experience in a medical office setting.
• Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
• Interpersonal skills necessary to deal effectively with patients, their representatives and other personnel/coworkers.
• Knowledge of ICD10 and CPT coding and third-party billing.
• Computer literate with thorough knowledge of Microsoft Office Suite specifically with calendar management in Outlook

Supervisory Responsibility

• None

Pay Range

$19.97-$32.96

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

195 Collyer Street - N/A Providence, Rhode Island 02903

Work Type

M- F 8am-4:30pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No