OR Support Secretary

RIH Rhode Island Hospital; Rhode Island; On-site; USD 29,000 - 30,000; Full time

Job summary

Rhode Island Hospital is seeking a Perioperative Scheduling Clerk to coordinate the flow of patients, providers and OR personnel through the ORs, and to relay messages to physicians and staff. You will book same-day OR cases and work with the OR Charge RN at the Davol OR desk.

Located in Providence, RI, the role requires a high school diploma, strong customer service and communication skills, basic medical terminology, and proficiency with computers and hospital software.

Qualifications

• High School Diploma or equivalent.
• Interpersonal and customer service skills.
• Knowledge of basic medical terminology.
• Proficient computer skills and ability to learn department software.
• One to three months of job-related experience.

Responsibilities

• Answers telephone and uses appropriate techniques and proper identification.
• Takes and relays messages for physicians and OR personnel, and provides paging services.
• Reviews the surgery schedule and notifies the nursing unit of patient and surgery time.
• Notifies the physician and medical team of surgery times.
• Dispatches Orderlies to transport the patient to the OR.
• Coordinates assignment of OR cases to rooms and notifies changes.
• Notifies nursing and support departments of schedule changes.
• Contacts physician offices to inform them of assigned surgery times.
• Coordinates patient transport from OR to recovery areas.
• Maintains records and assists in generating activity statistics.
• Orders and stocks paperwork, office supplies, and dietary goods.
• Performs other duties as assigned.

Skills

Interpersonal skills

Customer service

Medical terminology

Computer skills

Education

High School Diploma or equivalent

Job description

SUMMARY:

Under general supervision, but according to established policies and procedures, coordinates the flow of patients, providers and OR (Operating Room) personnel through the ORs. Provides communication services to physicians and OR personnel, taking and relaying messages. Books same-day OR cases via electronic booking or typed booking slip. Works with OR Charge RN and or designee at Davol OR desk and performs related duties as assigned. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Answers telephone and uses appropriate telephone techniques and proper identification.
• Takes and relays messages for physicians and OR personnel, provides paging services to residents and physicians, and otherwise serves as a communication contact for the OR (i.e., receiving updated laboratory reports, calling of X-rays and the like).
• Reviews the surgery schedule and notifies the nursing unit of the patient and surgery time.
• Notifies the physician and support medical team of the surgery time.
• Dispatches Orderlies to transport the patient from the nursing unit to the OR.
• Coordinates the assignment of OR cases to the rooms, notifying OR personnel of changes in the surgery schedule, delays, and the like.
• Notifies appropriate nursing personnel of changes in the OR schedule, as well as, support departments such as Anesthesia, Perfusion and the like.
• Contacts physician’s offices in order to inform them of assigned surgery times.
• Coordinates the transportation of patients from the OR to recovery areas by notifying Orderlies to transport patients and by verifying that appropriate transportation vehicles are available.
• Maintains records of all cases processed and assists in generating activity statistics, assist in updating patient profiles and performs other duties as assigned.
• Orders and stocks need paperwork and office supplies in all perioperative clerical areas.
• Orders and stocks dietary goods in all perioperative areas.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• The interpersonal skills necessary to interface effectively with physicians, OR personnel and others.
• A high degree of customer service skills is required.
• A knowledge of basic medical terminology in order to be familiar with OR procedures, laboratory tests, etc.
• Proficient computer skills.
• The ability to learn department software in order to enter and access information.
• One to three months of job-related experience (including orientation) is required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Work is occasionally performed under stressful conditions.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range: $21.09-$22.04 Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: Wednesday-Sunday 630a-230p Work Shift: Variable Driving Required: No Union: International Brotherhood Teamsters

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.

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