Surgical Scheduling Clerk

EVMS Medical Group; Norfolk (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

EVMS Medical Group in Norfolk, VA seeks a Surgical Scheduling Clerk to coordinate surgical scheduling for 14 surgeons and related staff. The role involves greeting patients, scheduling visits and in-office procedures, and ensuring accurate insurance information.

The position requires updating charts, obtaining pre-authorizations, and communicating appointments to patients. Use Allscripts and EMR systems daily to manage referrals and calendars.

Qualifications

• Ability to use computer systems for data entry and appointment scheduling.
• Ability to type and enter data accurately.
• Ability to operate multi-line phone systems.
• Ability to navigate electronic medical record (EMR) systems.
• Ability to process and verify detailed information for accuracy.

Responsibilities

• Schedule all surgery appointments for 14 surgeons, 2 nurse practitioners, and 2 physician assistants.
• Assist patients with checking in and out for their office appointment and update information.
• Answer multi-phone line and direct callers appropriately.
• Check patient charts for any balances due at the time of service.
• Receive referrals and schedule appointments, follow up with referring providers.

Skills

Data entry

Appointment scheduling

Multi-line phone

EMR systems

Record maintenance

Education

High school diploma

Tools

Allscripts

Job description

The Department of Surgery at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking a Surgical Scheduling Clerk to join the team.

Welcomes patients and visitors by greeting them in person or on the telephone. Schedules office visits, follow up appointments and in office procedures for 14 physicians, including surgical oncologists, and acute care surgeons. Answers multi-phone line. Assist patients with their office visit to include checking them in and out, assuring insurance information is accurate, and personal information is updated. Corresponds daily with administrative staff regarding physician’s calendars and schedules. Obtains pre-authorizations and confirms eligibility of insurance. Acts as liaison between the patient, physician, hospital, business office and insurance companies in scheduling surgical appointments.

• Schedule all surgery appointments for 14 surgeons, 2 nurse practitioners, and 2 physician assistants.
• Assist patients with checking in and out for their office appointment. Update personal and insurance information in charts.
• Answer multi-phone line, assist caller appropriately.
• Check all patient charts before appointment to include informing patients of any previous balances that may be due at the time of service.
• Receive internal/external patient referrals, schedule appointments and follow up with referring provider through Allscripts.
• Scan and organize hard copy medical record documents into patient’s EMR.
• Send task messages to appropriate personnel as necessary
• Verify patient’s insurance. Obtain insurance referrals and authorizations when required.
• Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.
• Accept patient payment for co-pay's, past due balances, supplies and procedures. Ensure accuracy of batch and prepare deposit.

Minimum Qualifications and Skills

• Ability to use computer systems for data entry and appointment scheduling
• Ability to type and enter data accurately
• Ability to operate multi-line phone systems
• Ability to navigate electronic medical record (EMR) systems
• Ability to process and verify detailed information for accuracyAbility to organize and maintain records and documentation

Preferred Qualifications

• High school diploma. One (1) year of medical office experience. Previous experience in surgical scheduling preferred.

US-VA-Norfolk