Surgical Scheduler - Urology

AH_002 Arnot Medical Services; United States; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Cayuga Health System in Elmira, NY is seeking a patient scheduling coordinator to manage patient appointments and coordinate care across departments. The role is onsite at 301 Hoffman St., Elmira, NY, 14905, full-time with daytime hours and a competitive benefits package.

You will obtain all information for visits, organize paperwork, coordinate provider schedules, work with insurance for pre-authorization, and track no-shows and cancellations, ensuring smooth patient flow and accurate records.

Qualifications

• Good knowledge of anatomy and physiology.
• Basic knowledge of surgical procedures and terminology.
• Excellent communication with patients and families.

Responsibilities

• Obtains all necessary information for patient office visits and completes required paperwork.
• Coordinates daily schedules for providers according to established protocols.
• Works with insurance companies to obtain proper certification for appointments and surgery.
• Documents conversations, follows through and assists with resolution of issues.
• Tracks no-shows and cancelled appointments.

Skills

Scheduling coordination

Medical terminology

Communication

Job description

About Arnot Health

Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties. Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team- over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities. Learn more at www.arnothealth.org.

Summary

Manages scheduling of patients and facilitates coordination of care between insurance companies, hospital departments and office personnel. Provides information for the billing process as required by division head. Reports to Sr. Director of Operations.

Roles and Responsibilities

• Obtains all necessary information for patient office visit, assembles and completes required paperwork relevant to the type of office visit to be conducted.
• Sends out medical record release forms and required pre-visit paperwork and educational materials to patients for extensive new visits.
• Coordinates daily schedules for providers according to established protocols.
• Organizes, files and scans medical information.
• Works closely with insurance companies to obtain proper certification for appointments and surgery.
• Documents conversations, follows through and assists with resolution of issues.
• Uses good communication skills with patients and families to keep them apprised of progress.
• Provides education and answers questions.
• Sends letters and educational materials when appropriate.
• Tracks patient through pre-determination process.
• Schedules or re-schedules appointments as necessary.
• Tracks no shows and cancelled appointments.
• Works with other AOMC departments to complete the pre-admission and surgical booking process.
• Provides necessary documentation and billing information.
• Employee has a good knowledge of anatomy and physiology and a basic knowledge of surgical procedures and terminology.
• Tracks post op visits and collects appropriate documentation for insurance companies.
• Assists with data collection for outcomes scorecard as requested.

Location, Travel, and Shift Requirements

Onsite at 301 Hoffman St. Elmira, NY. 14905 Full Time, Days Pay Range Disclosure: Standard Rate of $17.73 - $22.50 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail].

We're excited you're considering joining our team. At Centralus Health, we foster a culture of care, trust, and belonging. Here, you'll have the opportunity to grow and thrive in your career while making meaningful connections with patients, families, colleagues, and communities.