Surgical Scheduler - Urology

Cayuga Medical Center; City of Elmira (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

Arnot Health in Elmira, NY is hiring a Scheduling Coordinator to manage patient appointments and coordinate care between insurance companies, hospital departments and office staff.

You will gather information for visits, handle paperwork, and support the billing process under the direction of the Sr. Director of Operations. This full-time, day-shift role is onsite at 301 Hoffman St., Elmira, NY, with competitive wages and benefits.

Qualifications

• Good communication skills with patients and families.
• Knowledge of anatomy and physiology and basic knowledge of surgical procedures and terminology.

Responsibilities

• Obtains all necessary information for patient office visits and completes required paperwork.
• Sends out medical record release forms and pre-visit paperwork and educational materials.
• Coordinates daily schedules for providers according to established protocols.
• Organizes, files and scans medical information.
• Works with insurance companies to obtain proper certification for appointments and surgery; documents conversations and assists with issues.
• Keeps patients informed and educated; sends letters and educational materials as appropriate.
• Tracks patients through pre-determination process and schedules or reschedules appointments.
• Tracks no-shows and cancelled appointments.
• Collaborates with other departments to complete pre-admission and surgical booking process; provides documentation and billing information.
• Has knowledge of anatomy/physiology and basic surgical terminology.

Skills

Communication skills

Anatomy knowledge

Physiology knowledge

Surgical terminology

Job description

About Arnot Health
Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.

Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.arnothealth.org.

Summary: Manages scheduling of patients and facilitates coordination of care between insurance companies, hospital departments and office personnel. Provides information for the billing process as required by division head. Reports to Sr. Director of Operations.

_ Roles and Responsibilities: _

• Obtains all necessary information for patient office visit, assembles and completes required paperwork relevant to the type of office visit to be conducted.
• Sends out medical record release forms and required pre-visit paperwork and educational materials to patients for extensive new visits.
• Coordinates daily schedules for providers according to established protocols.
• Organizes, files and scans medical information.
• Works closely with insurance companies to obtain proper certification for appointments and surgery. Documents conversations, follows through and assists with resolution of issues.
• Uses good communication skills with patients and families to keep them apprised of progress. Provides education and answers questions. Sends letters and educational materials when appropriate.
• Tracks patient through pre-determination process. Schedules or re-schedules appointments as necessary.
• Tracks no shows and cancelled appointments.
• Works with other AOMC departments to complete the pre-admission and surgical booking process. Provides necessary documentation and billing information.
• Employee has a good knowledge of anatomy and physiology and a basic knowledge of surgical procedures and terminology.
• Tracks post op visits and collects appropriate documentation for insurance companies.
• Assists with data collection for outcomes scorecard as requested.

_ Location, Travel and Shift Requirements: _

• Onsite at 301 Hoffman St. Elmira, NY. 14905
• Full Time, Days

_ Pay Range Disclosure: _

• Standard Rate of $17.73 - $22.50 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail].