Surgical Scheduler (Urgent Hire)

Confidential Careers; New York (NY); On-site; USD 30,000 - 55,000; Full time

Job summary

Confidential Careers seeks a Surgical Scheduler in New York to maximize surgical revenue, coordinate patient care, and ensure smooth scheduling across multiple locations. You will work closely with patients, physicians, and billing teams.

The ideal candidate has 3+ years in surgical scheduling, experience with RCM, insurance verification, authorizations, and EMR systems such as eCW. Bachelor’s degree preferred; strong organizational and communication skills are essential.

Qualifications

• 3+ years of surgical scheduling experience, preferably in plastic/cosmetic surgery or related fields.
• Experience in Revenue Cycle Management, healthcare finance, insurance verification, and authorizations is strongly preferred.
• Bachelor’s Degree or equivalent professional experience is preferred.
• Strong project management, organizational, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to explain scheduling, benefits, and financial obligations to patients.
• Attention to detail and accuracy in records and processes.
• Experience with insurance verification, authorizations, and payer requirements.

Responsibilities

• Maximize and manage surgical schedules across multiple offices and providers.
• Coordinate all procedures, surgeries, and pre-operative appointments.
• Collaborate with patients, physicians, anesthesia, and staff to optimize bookings.
• Obtain insurance benefits, authorizations, and pre-authorizations with billing support.
• Review medical clearances and required documentation prior to surgery.
• Schedule, reschedule, and manage patient appointments with high service levels.
• Monitor scheduling metrics and identify opportunities to improve efficiency and revenue.
• Maintain EMR records, including authorizations and supporting documents.
• Coordinate with billing and revenue cycle teams on demographics and reimbursement workflows.
• Communicate patient financial responsibilities and expectations clearly.
• Identify revenue opportunities and reduce gaps and delays in scheduling.
• Provide project updates to leadership and support departmental goals.

Skills

Surgical scheduling

Multi-location coordination

Communication skills

Problem solving

Education

Bachelor’s Degree or equivalent experience

Tools

eCW (eClinicalWorks)

EMR systems

Microsoft Office

Job description

We are seeking a highly organized, results-driven Surgical Scheduler to join our growing Keloid Specialist Surgery Practice. This role is critical to maximizing surgical revenue, coordinating patient care, and ensuring seamless scheduling across multiple locations. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can effectively communicate with patients, physicians, insurance carriers, and staff.

Candidates with a strong background in Revenue Cycle Management (RCM), healthcare finance, insurance verification, authorizations, and patient financial communications are strongly preferred.

Key Responsibilities

• Maximize and manage surgical schedules across multiple offices and providers.
• Coordinate all office procedures, surgeries, and pre-operative appointments.
• Work closely with patients, physicians, anesthesia providers, and clinical staff to optimize surgical bookings.
• Obtain insurance benefits, authorizations, and pre-authorizations with support from the billing team.
• Review and track medical clearances and required documentation prior to surgery.
• Schedule, reschedule, and manage patient appointments while maintaining high customer service standards.
• Monitor surgical scheduling metrics and identify opportunities to improve efficiency, patient access, and revenue.
• Maintain accurate records in EMR systems, including scanning and filing authorizations and supporting documentation.
• Collaborate with billing, finance, and revenue cycle teams to ensure accurate patient demographics, insurance information, authorizations, and reimbursement workflows.
• Communicate patient financial responsibilities, surgical deposits, insurance coverage, and payment expectations in a professional and compassionate manner.
• Assist in identifying revenue opportunities and reducing scheduling gaps, cancellations, and authorization delays.
• Communicate project updates and scheduling performance to leadership and stakeholders.
• Assist with operational projects and support team members to ensure successful execution of departmental goals.

Qualifications

• 3+ years of surgical scheduling experience, preferably within Plastic Surgery, Cosmetic Surgery, Dermatology, or another surgical specialty.
• Experience in Revenue Cycle Management (RCM), healthcare finance, medical billing, insurance verification, and prior authorizations strongly preferred.
• Bachelor's Degree or equivalent professional experience preferred.
• Strong project management, organizational, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with patients regarding scheduling, insurance benefits, financial obligations, and surgical preparation requirements.
• Strong attention to detail and commitment to accuracy.
• Experience with insurance verification, authorizations, medical clearances, and payer requirements.

Preferred Qualifications

• Experience with Electronic Medical Records (EMR).
• Experience with Microsoft Office Suite.
• Experience with eClinicalWorks (eCW) is a strong plus.
• Experience working with physician practices, ambulatory surgery centers, or specialty surgical clinics.
• Bilingual candidates are strongly encouraged to apply.
• Knowledge of healthcare operations, patient financial counseling, and revenue cycle workflows is highly desirable.