Surgical Scheduler - Johns Creek, GA

Alliance Spine and Pain Centers; Johns Creek (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Alliance Spine & Pain Centers in Johns Creek, GA is seeking a Surgical Scheduler to coordinate ASC procedures, align orders with payer guidelines, and manage precertification timing. This role supports efficient use of physician time and maximizes procedure reimbursements.

You will contact patients about pre-procedure instructions, reschedule when needed, and ensure all forms are completed; this role requires attention to detail and strong communication with patients and staff.

Qualifications

• High School Diploma or GED required.
• Working knowledge of Microsoft Office and eClinical.
• Strong customer service skills.
• Good command of English, both verbal and written.
• Ability to work with physicians, staff, patients and others.

Responsibilities

• Creates and monitors ASC procedures within provider templates.
• Ensures orders align with payers' medical necessity guidelines.
• Coordinates scheduling with precertification availability.
• Sends precertification requests at scheduling.
• Reviews payer requirements with provider and precert department when needed.
• Maintains communication with Front Office Manager regarding conflicts.
• Calls patients to reschedule and addresses scheduling conflicts compassionately.
• Reviews provider treatment plans and pre-procedure instructions with patients.
• Ensures Surgical Coordination Checklist is completed and signed.
• Balances the schedule with manager and monitors for improvement.

Skills

Customer service

English communication

Attention to detail

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

eClinical

Job description

Position:Surgical Scheduler - Johns Creek, GA

Location: Johns Creek, GA

Job Id:6153

# of Openings:1

Take charge of your future with “The Future of Pain Relief”, Alliance Spine & Pain!

Alliance Spine & Pain is searching for a Surgical Scheduler to join one of its JCAHO-certified ambulatory surgery center teams where our world-class staff find the perfect balance of work, family and play. A balance that includes a highly competitive base compensation, up to eight (8) paid holidays per year, comprehensive medical benefits, a generous 401k and amply paid time off.

This is full-time position that offers a great benefits package!

Job Summary

Facilitates excellent patient experiences as they schedule and prepare for their ASC procedures. Ensures efficient utilization of ASC and physicians’ time. Helps maximize procedure reimbursements from payers.

Essential Duties and Responsibilities

• Creates and monitors all ASC procedures for the Center, within the constraints of provider templates.
• Responsible for ensuring that procedure orders are in alignment with payers’ medical necessity guidelines. Where there is an issue, communicates with provider and Precert department to resolve.
• Coordinates timing of procedure with pre-certification availability.
• Sends pre-certification requests to the Precert department at the time of scheduling procedures.
• Sends SCS, DRG, PNS, pain pump, Vertiflex, or any other “big case” referrals directly to the Neuromodulation Coordinator.
• Maintains appropriate level of communication with the Front Office Manager and Regional Administrator regarding scheduling conflicts and resource limitations.
• Calls patients in the event their procedures must be rescheduled. Compassionately but effectively addresses their scheduling conflicts.
• Meets with patients at the completion of their clinic visit to:
  • Review the provider’s treatment plan
  • Discuss their payer requirements
  • Go over pre-procedure instructions, and answer patient questions regarding their procedures
  • Ensure that the Surgical Coordination Checklist and Pre-Procedure instructions are filled out entirely, signed, and dated by the patient and a witness.
• Due to time constraints it may not always be realistic to review payer requirements while patients are at the window. In such cases, the Surgical Scheduler must complete their review of payer requirements by the end of the day, and inform the provider in the event there is an issue.
• Works with manager to balance the schedule and continuously monitors the schedule for potential problems or areas for improvement
• Acts as a first line of defense when orders come from clinic to check if orders, benefits and patient surgical history all coordinate for payable claims
• Calls to confirm procedures (may not apply in all Centers)
• Reschedules cancelled/no show procedures.
• Other duties as assigned.

Education/Experience/Skills/Certifications

High School Diploma or GED required. Working knowledge of Microsoft Office and eClinical. Strong customer service skills. Good command of the English language, both verbal and written. Ability to work well with physicians, employees, patients and others. Ability to work independently with detail and accuracy. Ability to apply common sense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Possible exposure to infectious/contagious disease, hazardous chemicals and materials, needle sticks, blood and body fluids.