Surgical Scheduler III

University of Rochester; Town of Brighton (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

The University of Rochester is seeking a Scheduling Coordinator to work with physician offices to efficiently manage surgical schedules at the surgery center. You will facilitate patient flow through pre-operative processes and coordinate all scheduling needs with necessary medical staff.

The ideal candidate will have a high school diploma with 2 years of relevant experience, and familiarity with surgical scheduling software is preferred. Join us to further our commitment to community well-being and excellent patient care.

Qualifications

• High School diploma and 2 years relevant experience required.
• Experience with surgical/appointment scheduling software preferred.
• Demonstrated customer relations skills preferred.

Responsibilities

• Coordinate scheduling for surgical cases with physician offices.
• Manages physician block time for maximum efficiency.
• Facilitates patient flow through the pre-operative process.

Skills

Medical Terminology

Customer Relations

Surgical/Appointment Scheduling Software

Education

High School diploma or equivalent

Tools

Flowcast

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Responsibilities

General purpose: Responsible for working with physician offices to schedule cases to be performed in a surgery center. Coordinates with materials management regarding required equipment and/or supplies needed for scheduled cases. Manages physician block time for maximum efficiency. Facilitates patient flow through the pre-operative process.

• Collaborates with OR nursing and anesthesia regarding scheduling surgical cases for assigned provider(s).
• Arranges surgery schedule with preferences for medical necessity, as well as patient and/or equipment conflicts and surgeon preferences.
• Corresponds with surgeon offices for needs, cancellations, pre-op/post-op care/testing/appointments.
• Contacts patients to confirm and schedule pre-op and post-op testing and appointments.
• Coordinates Prior Authorization Insurance requests in required timeframes.
• Sends patient required surgical information/documentation.
• Ensures all aspects of surgery have been documented in patient’s chart correctly.
• Books cases in appropriate system(s). Adds scheduled cases to Provider’s calendar.
• Organizes and plans Provider’s schedules to ensure surgeries are scheduled in a timely manner on designated OR days.
• Coordinates combo surgery cases with other Providers and their support staff.
• Requests and coordinates schedules with facility to accommodate additional and/or extra needed OR time based on case needs.
• Within scope of practice, contacts patients via phone and electronically to answer any questions the patient may have. Completes faxing, copying, and mailing copies of letters to patients and completes paperwork as appropriate/needed.
• Other duties as assigned.

Minimum Education & Experience

High School diploma and 2 years relevant experience required. Or equivalent combination of education and experience.

Knowledge, Skills & Abilities

Medical Terminology, experience with surgical/appointment scheduling software such as Flowcast, and electronic medical records preferred. Demonstrated customer relations skills preferred.

Licenses and Certifications

None required.

Equal Employment Opportunity

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.