Surgical Scheduler, Endoscopy

Mass General Brigham; Braintree (MA); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Robust retirement savings program

Generous paid time off

Tuition assistance and professional开发

Résumé du poste

South Shore Endoscopy Center in Braintree, MA is seeking a Surgical Scheduler to welcome patients, coordinate appointments and follow-ups, verify insurance, and support efficient daily operations. You will help patients navigate care and contribute to a positive patient experience. The role requires strong customer service and organizational skills, with a Monday–Friday schedule from 7:30 a.m.

to 4:00 p.m. Located at 659 Washington Street, this onsite position offers opportunities to work with a

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience required.
• Exceptional interpersonal and customer service skills, both in person and over the phone, required.
• Associate or bachelor’s degree preferred.
• Prior medical office experience preferred.

Responsabilités

• Welcome patients and provide professional customer service in person and over the phone.
• Perform check-in, check-out, and phone reception duties.
• Verify insurance eligibility and collect copayments and outstanding balances.
• Schedule follow-up appointments and coordinate specialty care and testing.
• Secure required prior authorizations and referrals.
• Reconcile daily batch and global processing to support accurate financial records.
• Answer incoming calls and route to appropriate department.
• Collaborate with coworkers to support a collaborative environment.

Connaissances

Customer service

Interpersonal skills

Communication

Attention to detail

Formation

High school diploma or equivalent

Associate or bachelor’s degree preferred

Description du poste

Site: Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

South Shore Endoscopy Center | 659 Washington Street, Braintree, MA

Bring your organization, attention to detail, and commitment to exceptional service to the Surgical Scheduler role at South Shore Endoscopy Center. You will help patients navigate their care by serving as a welcoming first point of contact, coordinating appointments and follow-up needs, and supporting accurate, efficient daily operations. This is an opportunity to join a collaborative team where every interaction helps create a positive patient experience.

What You’ll Do

• Welcome patients and provide professional, world-class customer service in person and over the phone.
• Perform check-in, check-out, and phone reception duties.
• Verify insurance eligibility and collect copayments and outstanding patient balances.
• Schedule follow-up appointments and help coordinate specialty care and testing.
• Secure required prior authorizations and referrals.
• Reconcile daily batch and global processing to support accurate financial records.
• Answer incoming calls, assist patients, and route calls to the appropriate department.
• Collaborate with coworkers, share knowledge, and contribute to a supportive, inclusive environment.

Qualifications

• High school diploma or equivalent required.
• One to two years of customer service experience required.
• Exceptional interpersonal and customer service skills, both in person and over the phone, required.
• Associate or bachelor’s degree preferred.
• Prior medical office experience preferred.

Schedule

Schedule Monday through Friday, 7:30 a.m. to 4:00 p.m.

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

Benefits

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks

Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.

Work Location

Remote Type Onsite Work Location 659 Washington Street

Working Hours

Scheduled Weekly Hours 40

Employee Type Regular Work Shift Day (United States of America)

Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.