Surgical Scheduler

White Plains Hospital Inc; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Surgical Scheduler to coordinate all procedures and surgeries within the Physician Practice and act as the liaison among patients, providers, clinical teams and perioperative departments.

Responsibilities include scheduling, pre-certifications, insurance verification, chart accuracy, and effective communication with patients. The role requires strong administrative skills and familiarity with EHR systems.

Qualifications

• High School Diploma or GED required.
• 4-6 years of administrative office experience; 5 years preferred.
• 1-3 years surgical scheduling experience preferred.
• Electronic health records proficiency preferred; basic to low proficiency acceptable.
• Familiarity with medical terminology preferred.

Responsibilities

• Schedule tests, procedures and surgeries and obtain pre-certification.
• Verify insurance coverage and patient demographics; manage charts for accuracy.
• Answer phones, relay messages, and provide information to callers.
• Coordinate with surgical scheduling team, radiology, anesthesia and providers.
• Promote a positive patient experience and assist with daily operations.
• Participate in daily huddles and practice team meetings.
• Adhere to infection control standards and complete annual requirements.

Skills

Administrative office skills

Surgical scheduling experience

Electronic health records proficiency

Medical terminology familiarity

Education

High School Diploma or GED

Tools

Meditech

EPIC

OMP

EMMI

Microsoft Office

Job description

City/State:

White Plains, New York

Department:

WPHPA Gastro DDNCW_1

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

Day

Hours Per Pay Period:

80

Pay Rate/Range:

$22 - $30

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The WPPA Surgical Scheduler is responsible for scheduling/coordinating all procedures and surgeries in the assigned Physician Practice and acts as the liaison between the patient, provider, clinical team, and WPH perioperative departments.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors
• Fulfills responsibilities as assigned which may including scheduling all testing/procedures/surgeries; obtaining pre-certification for testing/procedures/surgeries; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure information is accurate and complete; answers telephones, relays messages, and provides information
• Works collaboratively and maintains effective communication with patients to review all required pre- and post- operative/procedure requirements, following up as necessary
• Works collaboratively with WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and all other stakeholders as needed
• Works with the department patient care teams to promote a positive patient experience
• Works independently to prioritize, organize, and manage a daily assignment within the normal work period
• Recognizes problem situations, sets priorities appropriately, offers feasible solutions, initiates appropriate actions
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues
• Participates as a member of the patient care team and responsible for participating in daily huddles and regularly scheduled practice team meetings
• Attends in-services as required/requested
• Cross-trains as back up to other business office positions as requested
• Communicates self-learning needs to department manager
• Demonstrates proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite
• Adheres to WPH infection control standards including, but not limited to hand hygiene
• Completes annual mandatory requirements including Occupational Health Requirements
• Performs all other related duties as assigned

Qualifications

• High School Required or
• GED
• 4-6 years Minimum 5 years of experience using administrative office skills required. Required
• 1-3 years Previous experience in surgical scheduling preferred. Preferred
• Proficiency in electronic health records preferred. (Low proficiency)
• Familiarity with medical terminology preferred. (Low proficiency)

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.