Surgical Patient Concierge & Education Coordinator

Socket.dev; Seneca (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Vacation & Holidays

Uniform Allowance

Training/Advancement opportunities

Employee Discount

Job summary

Clemson Eye, an affiliate of Eye Health America, seeks a role focused on patient communication for surgery. The position involves scheduling, coordinating pre- and post-operative care, and maintaining precise surgical charts while understanding Medicare and commercial plans.

Some local travel between Simpsonville and area sites is required. Ideal candidates will have a high school diploma and at least two years in a healthcare or patient-education setting, with strong interpersonal skills and a

Qualifications

• Two years’ experience in a healthcare or patient education role.
• High School Diploma or equivalent.
• Valid driver’s license.

Responsibilities

• Demonstrate comprehensive knowledge of all aspects of eye surgery to effectively address patient inquiries.
• Efficiently schedule surgeries, coordinating with patients and providing clear instructions for pre- and post-operative care.
• Prepare detailed charts for all scheduled surgeries, ensuring accuracy and completeness.
• Have a basic understanding of how insurance works for common plans (Medicare, Medicare Advantage, Commercial).
• Educate patients on insurance, including deductibles and out-of-pocket costs.
• Engage in telephone correspondence with surgical patients as needed, addressing inquiries and providing necessary information.
• Organize patient charts, systematically, and update all pertinent information for surgical procedures.

Skills

Patient communication

Surgery scheduling

Insurance comprehension

Chart/documentation

Education

High School Diploma

Job description

Clemson Eye, an affiliate of Eye Health America, seeks a role focused on patient communication for surgery. The position involves scheduling, coordinating pre- and post-operative care, and maintaining precise surgical charts while understanding Medicare and commercial plans.

Some local travel between Simpsonville and area sites is required. Ideal candidates will have a high school diploma and at least two years in a healthcare or patient-education setting, with strong interpersonal skills and a