Eye Surgery Patient Navigator

Eye Health America; Greenville (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short‑term &/

Long‑term Disability

Life Insurance

Matching 401(k)

Employee Discount

Wellness Program

Paid Vacation & Holidays

Uniform Allowance

Training/Advancement opportunities

Job summary

Clemson Eye is seeking a patient communications specialist to support surgical patients. The role requires an optimistic mindset and excellent interpersonal skills, with some local travel and potential overtime.

You will handle scheduling, pre/post-operative guidance, insurance explanations, and patient inquiries by phone to ensure smooth surgical workflows. Two years in healthcare or patient education, plus a valid driver's license, are required.

Qualifications

• High School Diploma or equivalent is required.
• Two years’ experience in a healthcare or patient education role.
• Valid and active Driver’s License.
• Candidate should be optimistic and possess excellent interpersonal skills.

Responsibilities

• Demonstrate comprehensive knowledge of eye surgery to address patient inquiries.
• Efficiently schedule surgeries and provide pre- and post-operative care instructions.
• Prepare detailed charts for scheduled surgeries with accuracy and completeness.
• Understand common local insurance plans (e.g., Medicare, Medicare Advantage, Commercial) and educate patients on deductibles and out-of-pocket costs.
• Communicate with patients by phone to address inquiries and provide necessary information.
• Organize patient charts and keep information up to date for surgical procedures.

Skills

Patient communication

Interpersonal skills

Healthcare experience

Scheduling

Education

High School Diploma

Job description

Clemson Eye is seeking a patient communications specialist to support surgical patients. The role requires an optimistic mindset and excellent interpersonal skills, with some local travel and potential overtime.

You will handle scheduling, pre/post-operative guidance, insurance explanations, and patient inquiries by phone to ensure smooth surgical workflows. Two years in healthcare or patient education, plus a valid driver's license, are required.