Surgical Pathway Navigator

Methodist Health System; Richardson (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Methodist Health System is seeking a Surgical Coordinator to serve as the patient point of contact throughout the surgical pathway, from registration and insurance verification to surgeon consultation and pre-op planning. The role emphasizes clear communication and a patient-centered flow.

You will verify insurance, secure pre-authorizations, coordinate with the practice and departments, and help patients navigate scheduling, disclosures, and post-op steps.

Qualifications

• Very strong proficiency using Microsoft Office products.
• Superior oral and written communication skills.
• Strong process orientation.
• Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment.

Responsibilities

• Communicate clearly and openly with patients and staff.
• Build relationships to promote a collaborative environment.
• Be accountable for your performance and outcomes.
• Always look for ways to improve the patient experience.
• Initiate patients into the surgical pathway and schedule initial surgeon consultation.
• Verify insurance coverage and notes in the Practice Management System/EMR.
• Secure pre-determinations and pre-certifications for procedures.
• Inform staff of insurance criteria and any changes.
• Coordinate with departments to ensure timely surgical scheduling and patient education.

Skills

Microsoft Office proficiency

Excellent communication

Process orientation

Interdepartmental collaboration

Job description

Methodist Health System is seeking a Surgical Coordinator to serve as the patient point of contact throughout the surgical pathway, from registration and insurance verification to surgeon consultation and pre-op planning. The role emphasizes clear communication and a patient-centered flow.

You will verify insurance, secure pre-authorizations, coordinate with the practice and departments, and help patients navigate scheduling, disclosures, and post-op steps.