SURGICAL COUNSELOR

Vance Thompson Vision Clinic Prof L; Loveland (CO); On-site; USD 33,062 - 39,950; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid benefits: paid time off, retirement savings contributions

$150 shoe allowance for full-time staff

Education Allowance

Wellness Program with Lifestyle Spending Account

Job summary

Vance Thompson Vision Clinic Prof L in Loveland, CO is seeking a highly organized Surgical Counselor to guide patients through their vision correction journey. This role emphasizes compassionate communication and meticulous planning to ensure a seamless patient experience from consultation to surgery.

The ideal candidate will have a background in patient coordination or medical counseling, and will collaborate effectively with clinical staff to provide optimal care. Position offers $24-$29/hour and comprehensive benefits.

Qualifications

• A high school diploma or equivalent is required; a higher degree is a plus.
• Experience in patient coordination, medical counseling, or high-touch customer service.
• Exceptional communication skills, able to simplify complex clinical information.

Responsibilities

• Educate patients on surgical options and lens technologies.
• Serve as a primary empathetic contact for patients.
• Schedule and coordinate surgical procedures to ensure a smooth process.
• Manage surgical consents and clinical documentation.
• Collaborate with surgical teams to maintain efficient schedules.

Skills

Outstanding verbal and written communication skills

Patient coordination

Medical counseling

High-touch hospitality/customer service

Education

High school diploma or equivalent

Bachelor’s or associate degree in communication, public health, or related field

Job description

Job Location: Northern Colorado Clinic - Loveland, CO 80538

Job Opportunity

We are seeking a people‑centric, highly organized Surgical Counselor to guide our patients through their life‑changing vision correction journey.

You Are:

• Ready to live out our core values (Caring, Fun, Committed, Egalitarian, Excellence) in every patient and teammate interaction.
• A warm, comforting, and clear communicator who loves building meaningful connections with people.
• An expert planner who is exceptionally organized and doesn't let small details slip through the cracks.
• Intrinsically motivated to help others, with a natural talent for active listening and emotional support.
• A collaborative team player who works seamlessly with clinical and our administrative team to ensure optimal patient care.

You Will Make an Impact By:

• Educating patients on customized surgical options and advanced lens technologies to empower them to make confident, highly informed decisions about their visual outcomes.
• Serving as the primary, empathetic point of contact to build trusted, long‑term relationships, put anxious minds at ease, and answer critical non‑clinical questions.
• Scheduling and coordinating surgical procedures to ensure a seamless, stress‑free pathway from a patient's initial decision to their actual surgery day.
• Managing surgical consents, clinical documentation, and financing options to demystify the administrative process and eliminate any friction or barriers to care.
• Collaborating seamlessly with surgeons, clinics, and surgical centers to maintain an efficient schedule and align everyone involved in the patient's care.
• Reviewing pre‑ and post‑operative guidelines to fully prepare patients for a safe, successful surgery and an optimal, stress‑free recovery experience.
• Participating in team meetings and continuous process improvements to align clinical operations, share insights, and elevate our patient care standards.

You Have:

• A high school diploma or equivalent (bachelor’s or associate degree in communication, public health, or related field is a plus).
• Experience in patient coordination, medical counseling, clinical sales, or high‑touch hospitality/customer service.
• Outstanding verbal and written communication skills with the ability to break down complex clinical details into warm, simple concepts.

Investments in YOU

• Position Pay Range: $24-$29/hour. Actual compensation offered by Vance Thompson Vision may vary and is dependent on factors such as experience, qualifications, skills and geographic location.
• Medical, dental, and vision insurance
• Employer‑paid benefits: paid time off, retirement savings contributions, life insurance, and disability insurance
• A variety of voluntary benefits for you and your family
• $150 shoe allowance for full‑time staff
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.