Surgical Coordinator Manager

COMPREHENSIVE EYECARE PARTNERS LLC; Federal Way (WA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision benefits

Company paid life insurance

401(K)

Job summary

Comprehensive EyeCare Partners LLC is seeking a Surgical Coordinator Manager in Washington to lead scheduling and referral operations across the WA market. You will standardize processes, coach regional teams, and drive surgeon utilization and patient flow from referral to clinic evaluation.

The role requires 3 years in surgery scheduling within healthcare and 2 years of leadership, with strong communication, metrics-driven mindset, and proficiency in MS Office and EHR systems.

Qualifications

• 3 years of surgery scheduling experience within a healthcare facility
• 2 years of leadership experience within a clinic or ambulatory surgery center
• Strong understanding of clinical access, patient flow, and schedules is preferred
• Fundamental management skills including planning, organizing, facilitating, and coordinating
• Ability to use metrics to drive operational initiatives and improve scheduling efficiency
• Proficient with MS Office and EHR systems

Responsibilities

• Develop and execute strategies to increase clinic surgical evaluations and maximize surgeon utilization
• Standardize scheduling templates, appointment types, and access protocols
• Partner with clinic managers, call center, surgery centers, and physician leadership to align access, capacity, and patient flow
• Lead, coach, and develop regional scheduling; monitor KPIs and ensure accountability
• Implement processes to reduce leakage and improve referral-to-appointment conversion
• Track, measure, and communicate scheduling metrics and surgeon fill rates
• Create and maintain regional SOPs for surgical scheduling and escalation pathways
• Build strong partnerships with surgeons and external sources to support growth
• Ensure timely, compassionate communication with patients throughout scheduling and referral process
• Additional duties as assigned by operations leadership

Skills

Scheduling leadership

KPI tracking

Cross-functional collaboration

Effective communication

Mentoring/coaching

Healthcare operations

Education

High school diploma or GED

Associates degree preferred

Tools

MS Office

EHR systems

Job description

Comprehensive EyeCare Partners is one of the nation’s largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nation’s preeminent eye care services company by partnering with world class physicians to drive superior clinical and surgical outcomes, while optimizing the patient experience.Position SummaryThe Surgical Coordinator Manager is responsible for leading, developing, and standardizing scheduling and referral operations across the WA market. This role ensures every referral is captured, every patient is scheduled efficiently, and every surgeon’s clinic is consistently filled with qualified evaluations. The primary objective is to drive business to surgeons by eliminating access barriers and creating a seamless patient journey from referral to clinic evaluation.Roles and ResponsibilitiesDevelop and execute strategies that increase clinic surgical evaluations and maximize surgeon utilization for the surgery center cases to prevent underutilization of cases per day.Standardize surgical scheduling templates, appointment types, and access protocols to ensure efficient, high-fill clinic schedules preventing missed surgical patients.Partner with clinic managers, call center, surgery centers, and physician leadership to ensure alignment on access, capacity, and patient flow.Lead, coach, and develop regional scheduling; set expectations, monitor KPIs, and ensure accountability.Implement processes that reduce leakage, improve referral-to-appointment conversion, and ensure timely follow-up on all pending referrals.Track, measure, and operationally communicate surgical scheduling metrics, access times, and surgeon fill rates; provide actionable insights to operational and physician leadership.Create and maintain regional SOPs for surgical scheduling, communication standards, and escalation pathways.Build strong partnerships with surgeons, clinic/ ASC leaders, and external sources to support growth and operational excellence.Ensure timely, compassionate, and efficient communication with patients throughout the scheduling and referral process.Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds.Supports initiatives designed to improve individual and organizational surgical scheduling performance ensuring no patient slips through the cracks.Other duties as assigned and operational initiatives by operations leadership.Experience Requirements3 years of surgery scheduling experience within a healthcare facility required.2 years of leadership experience within a clinic or ambulatory surgery center required.Strong understanding of clinical access, patient flow, and schedules is preferred.Fundamental management skills of planning, organizing, facilitating, and coordinating.Ability to communicate effectively with organizational direct reports, managers, executives, physicians, and patients.Ability to use metrics to operationalize initiatives and drive strategy for operational efficiencies for process improvements pertaining to surgical scheduling and surgery utilization.Strong computer skills including MS Office Suites and EHR systems.Education RequirementsHigh school diploma or GED requiredAssociates degree in a relevant field preferredPhysical DemandsWhile performing the duties of this job, the teammate is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.BenefitsGenerous Paid Time OffMedical, dental and vision benefitsPaid HolidaysCompany paid life insurance401(K)Paid mileage between practices during work hoursOn-going education available including certification reimbursementDiscount Programs Including Vision discounts on products and services