Surgical Coordinator / Financial Counselor - Multi-Site

EyeCare Partners; Blue Ash (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

EyeCare Partners in Blue Ash, OH is seeking a Surgical Coordinator to ensure seamless financial and surgical communication for patients undergoing procedures. The role involves coordinating surgeries, educating patients pre-op, and liaising with facilities as needed.

The position requires initiative, reliability, and flexibility to work across multiple locations in the Cincinnati area, including travel to other offices.

Qualifications

• High School diploma or GED required.
• Experience in financial counseling preferred.
• Experience working with insurance preferred.

Responsibilities

• Schedule surgeries and pre-surgery education for patients.
• Coordinate pre-op appointments with patients or caregivers.
• Check patient charts for insurance benefits and prepare cost summaries.
• Counsel patients on Physician Fee and Eye Surgery Center charges.
• Follow up on and collect surgery payments.
• Perform other duties as assigned.

Skills

Industry knowledge

Initiative

Adaptability

Teamwork

Professionalism

Transportation

Overtime readiness

Weekend availability

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company: Cincinnati Eye Institute

Job Title: Surgical Coordinator

Department: Ophthalmology

Reports To: Clinic Manager

Location: Blue Ash, OH

Travel to other offices around Cincinnati, OH will be expected.

SUMMARY

Deliver excellent patient-centered care by ensuring the financial and surgical communication process is complete for patients having surgical procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position will require flexibility and a broad knowledge base, with ability to perform any of the below tasks.

• Schedule surgery, perform pre-surgery patient education regarding preparation for surgery and communicate with all associated facilities.
• Schedule and coordinate pre-op appointments with the patient and/or the patient’s care giver.
• Check every patient chart for insurance benefits, prepare a cost summary and counsel patients regarding finances.
• Counsel patients for Physician Fee and Eye Surgery Center.
• Follow up on and collect surgery payments.
• Other duties as assigned.

QUALIFICATIONS

• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable

EDUCATION AND/OR EXPERIENCE

• High School diploma or GED equivalent is required
• Experience in financial counseling is preferred
• Experience working with insurance is preferred

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.